RAJESH KUMAR A
Chennai
Summary
Restaurant Manager with 7 years of experience in optimizing operations and enhancing customer satisfaction. Demonstrates strong leadership and problem-solving skills, with a proven track record of increasing sales and reducing costs through strategic planning and innovative inventory management. Passionate about fostering collaborative environments and mentoring teams to achieve collective goals and exceptional service quality.
Overview
7
7
years of professional experience
Work History
Guest Delight Manager
Jubilantfoodworks
02.2022 - 01.2025
- Company Overview: Domino's Pizza, a renowned QSR restaurant
- Managed daily operations, increasing sales by 50% through strategic inventory and staff management
- Highly motivated and detail-oriented fine dining & delivery professional with 2 years of experience working at Domino's pizza, a renowned QSR restaurant
- Proven track record of providing exceptional customer service, ensuring seamless dining & both delivering experiences, and contributing to the growth and success of the restaurant
- Fostered a collaborative environment, mentoring team members and promoting open communication to meet collective goals
- Increased monthly sales by 20% through targeted marketing and exceptional customer service
- Directed outlet operations, achieving a 15 to 20% reduction in overhead costs through efficient resource allocation and vendor negotiations
- Cultivated team synergy, implementing quarterly training programs that enhanced staff expertise and improved service quality by 25%
- Spearheaded promotional campaigns, driving a 22% increase in customer footfall and expanding market reach
- Domino's Pizza, a renowned QSR restaurant
Outlet Manager
Shanghai Times
04.2020 - 02.2022
- Managed daily operations, increasing sales by 18% through strategic inventory and staff management
- Led team to boost productivity and customer satisfaction, showcasing strong leadership skills
- Implemented problem-solving strategies, enhancing operational efficiency and reducing costs
- Fostered a collaborative environment, mentoring team members and promoting open communication to meet collective goals
- Increased monthly sales by 20% through targeted marketing and exceptional customer service
- Directed outlet operations, achieving a 15% reduction in overhead costs through efficient resource allocation and vendor negotiations
- Cultivated team synergy, implementing quarterly training programs that enhanced staff expertise and improved service quality by 25%
- Spearheaded promotional campaigns, driving a 22% increase in customer footfall and expanding market reach
- Introduced a digital inventory system, slashing stock discrepancies by 30% and optimizing replenishment cycles
Store Manager
Junior Kuppanna
03.2018 - 01.2020
- Managed daily operations, leading to a 22% increase in sales and improved customer satisfaction
- Implemented inventory control measures, reducing waste by and enhancing profitability
- Trained and supervised a team of 15 employees, fostering a collaborative and efficient work environment
- Managed store operations, boosting sales by 20% through optimized inventory and staff training
- Led a team of 15 fostering a supportive environment that enhanced customer satisfaction by 15%
- Fostered a collaborative environment, mentoring team members and promoting open communication to meet collective goals
Education
Chartered Accountant -
DG Vaishnav College
01.2021
MBA -
DG Vaishnav College
01.2018
Skills
- Food & service quality
- Adaptability
- Inventory Management
- Customer service and communication
- Time Management Skills & Multitasking
- Food Cost
- Leadership
- Problem Solving
- Strategic Planning
- Training Programs
- Negotiation
- Marketing
- Team Work
- Food Safety Measures and Cleaning
- Active Listening and Positive
Languages
- English
- Tamil
- Hindi
Languages
English
Advanced
C1
Hindi
Proficient
C2
Tamil
Proficient
C2
Timeline
Guest Delight Manager
Jubilantfoodworks
02.2022 - 01.2025
Outlet Manager
Shanghai Times
04.2020 - 02.2022
Store Manager
Junior Kuppanna
03.2018 - 01.2020
Chartered Accountant -
DG Vaishnav College
MBA -
DG Vaishnav College