ANIL YADAV
Business Development Manager
Ahmedabad
Summary
Address: D -301 Ratan Raj Greens, Opp. CNG petrol pump Nana Chiloda, Ahmedabad – 382330 Age: 26 years | DOB: 18-07-1993
Profile Summary: I am a common man with uncommon skills of understanding human requirements and their mindset. Hence, I chose my career to be in Service Industry since past 8 years in the field of Operations, Customer Service, and Inbound Call Center. I believe in myself as I am inclined towards my integrity, loyalty and customer service understanding, I have develop rich following core skills: Expertise in managing team to achieve targets Well versed in Quality & Training department under Customer Service Expertise in structuring data to present the project/process performance on different critical elements. I am currently associated with Fix91 Infrastructure services Pvt ltd as Business Development Manager (Ahmedabad). I am looking for a good opportunity and exposure aspiring to handle increasing responsibility and challenging assignments to harness Team. Generate lead Of Fire Fighting HVAC Electrical.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
10
10
years of professional experience
1
1
Language
Work History
Business Development Manager
FIX91 INFRASTRUCTURE SERVICES PVT LTD
Ahmedabad
07.2017 - Current
- Focused Business Development with exceptional planning and implementation capabilities
- Highly-trained in computer science with in-depth understanding of user’s requirements gathering and accumulating accurate market trends
- Upgrading skills, training and managing the Team (junior staff)
- Managing and responsible for prospecting, pre-sales, communication and sales closures
- Building marketing and sales strategic ideas to optimize targeted customers.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- I Have total Complete Project more than 12 ( HVAC,Fire Fighting , plumbing ) Client is KSIPL,Katira Construction, Banas Dairy CPCPL, E- City Project ,
Senior Operations Executive
Vibhin Online Services on call Pvt. Ltd
Ahmedabad
10.2016 - 06.2017
- Managing Operations Plumbing, Electrical ,Beauty AC service Handling to Achieve given targets
- Increased company profits through performance optimization strategies and efficiency improvements.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
Operations Executive
Sarvaloka Services on Call Pvt. Ltd
Ahmedabad
01.2016 - 09.2016
- Managing Operations Plumbing, Electrical, Beauty, handling to achieve set targets,
- Responsible for Maximum jobs closure % by minimizing cancellations with strong follow up among Customers & Service Providers
- SP/Vendors management by resolving their concerns, conducting RNR to motivate them
- Increased company profits through performance optimization strategies and efficiency improvements.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
Officer Customer Care Service
Vodafone India Services Pvt. Ltd
Ahmedabad
09.2014 - 12.2015
- Managing all Training performance deliverable for Inbound Call Center
- Training Content Development – Presentations, Scripts & Verbiages, Specialized Briefings
- Handling all LOBs call - Prepaid, Postpaid, DHL, Data help desk, Repeat, Escalation Desk
- Managing Customer Escalations and queries
- Assisted Supervisor and Floor Manager
- Raised and Trained new comers and junior staff about calls and increase C-sats
- Tech support on calls for dongle and mobile configuration management
- Monitoring and Reporting
Customer Care Service
Outreach Integrated Services Pvt. Ltd
Ahmedabad
11.2011 - 09.2014
- 2Year, 10 Months, Taking a call for all LOB’s postpaid, prepaid data
- Report to top management on the performance of the QMS and any need for improvement
- Calibration Documents maintenance and regularly organize calibration activities
- Managing MNP Most of customer want to remove Vodafone so convince to customer connect to Vodafone
- Significant Highlights:
- Rewarded with “Best Quality” title for conducting 100% error free Process Audit
- Talent Hunt winner for doing multiple processes Audit.
Education
B.Com - undefined
Gujarat University
secondary - undefined
Gujarat board
Secondary with GSEB Gujarat board
MBA - Marketing
Sabarmati University
Skills
Excel and MS Wordundefined
Timeline
Business Development Manager
FIX91 INFRASTRUCTURE SERVICES PVT LTD
07.2017 - Current
Senior Operations Executive
Vibhin Online Services on call Pvt. Ltd
10.2016 - 06.2017
Operations Executive
Sarvaloka Services on Call Pvt. Ltd
01.2016 - 09.2016
Officer Customer Care Service
Vodafone India Services Pvt. Ltd
09.2014 - 12.2015
Customer Care Service
Outreach Integrated Services Pvt. Ltd
11.2011 - 09.2014
B.Com - undefined
Gujarat University
secondary - undefined
Gujarat board
Secondary with GSEB Gujarat board
MBA - Marketing
Sabarmati University
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