ANIMITA SAHA
Senior Executive Human Resource
Kolkata
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Human Resource Executive
Teleperformance D.I.B.S. Pvt Ltd
12.2021 - Current
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
- Coordinated workforce planning efforts to align with organizational growth goals.
- Increased workplace safety through development of thorough policies and procedures.
Process Trainer
Teleperformance D.I.B.S. Pvt Ltd.
09.2019 - 12.2021
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Designed customized training plans based on individual employee needs, promoting tailored skill development.
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
Customer Service Executive
Teleperformance D.I.B.S. Pvt Ltd
05.2018 - 09.2019
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
MBA - Human Resources Management
04.2001 -
Bachelor of Arts - English
06.2011 - 06.2014
Skills
Employee Relations
Payroll coordination
Workforce Planning
Compliance
Training programs
Human Resources Management
Internal Communications
Employee Surveys
Retention Strategies
Diversity and Inclusion
Performance Appraisal
Staff Supervision
Exit Interviews
Policy Implementation
Onboarding process
Employee assistance programs
Dance
Worked as a professional dance teacher and performed in multiple stage shows.
Timeline
Human Resource Executive - Teleperformance D.I.B.S. Pvt Ltd
12.2021 - Current
Process Trainer - Teleperformance D.I.B.S. Pvt Ltd.
09.2019 - 12.2021
Customer Service Executive - Teleperformance D.I.B.S. Pvt Ltd
05.2018 - 09.2019
Bhawanipore Gujrati Education Society - Bachelor of Arts, English
06.2011 - 06.2014
NMIMS - MBA, Human Resources Management
04.2001 -