Aninda Chakraborty
Bangalore
Summary
Dynamic Sales & Partner Ops Analyst with a proven track record at Cyble Infosec India Pvt Ltd, excelling in CRM management and data analysis. Adept at optimizing processes and enhancing partner onboarding, I thrive in collaborative environments, driving sales forecasting and achieving operational excellence. Passionate about delivering impactful insights and fostering team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales & Partner Ops Analyst
Cyble Infosec India Pvt Ltd
Bengaluru
07.2024 - Current
- Maintained accurate customer, partner, and deal records in CRM systems to ensure data integrity.
- Built and managed real-time reports and dashboards for monitoring pipeline health and sales forecasting.
- Validated deal ownership, pricing, and approvals to ensure compliance with finance and legal policies.
- Supported partner onboarding processes, tracked performance metrics, and implemented automated outreach campaigns.
- Analysed churn data to identify renewal risks and collaborated with Customer Success teams to enhance retention strategies.
- Generated sales attainment reports to track partner-driven revenue and ensure accurate commission payouts.
- Identified inefficiencies in sales and partner operations, optimising CRM automation and conducting UAT for updates.
- Acted as a liaison across Sales, Marketing, Finance, and Customer Success for operational project management.
- Analysed partner/customer data to identify trends and improve engagement strategies.
Sales Operation Analyst
Denave India Pvt Ltd
Bengaluru
02.2023 - Current
- Company Overview: (Client – Lenovo India Pvt Ltd)
- Preparing sales quotes, proposals, and contracts.
- Managing customer accounts and maintaining customer records.
- Providing product information and answering customer queries.
- Identifying potential sales opportunities and forward to the sales team.
- Following up on leads generated by marketing campaigns.
- Assisting the sales team in the preparation and execution of sales presentations.
- Detailed understanding and tracking of Sales Order Processing, Billing Processing, Invoice Processing, Order Fulfillment processes and procedures.
- Coordinating sales-related activities, such as trade shows and events.
- Collaborating with other departments, such as marketing and customer service, to ensure positive customer experience.
- Providing regular reports on sales activities and customer interactions and further support.
- (Client – Lenovo India Pvt Ltd)
Operation Process Management Analyst
Adecco India Pvt Ltd
Bengaluru
10.2021 - 02.2023
- Company Overview: (Client - HP INDIA SALES PVT LTD)
- Manage partner data submission, overseeing validation, enhancement, and valuation in HP downstream systems.
- Focus on gathering sales and inventory data from HP partners (Distributors, Resellers, Retailers) for visibility in HP reporting systems.
- Ensure data visibility supports partners' rebate calculations, compensation, and analysis of business insights.
- Establish and execute detailed reports (Excel, Macro, Power BI, PowerPoint) on a Daily, Weekly, Monthly, and Quarterly basis.
- Provide management with business insights into the success of the conversion program through detailed reports.
- Prioritize initiatives based on business needs, gathering critical information from stakeholder meetings.
- Identify trends, make continuous recommendations to improve processes, and resolve unassigned tickets/cases using Microsoft Dynamics 365 (MSD).
- Manage and maintain records of financial transactions for exceptional client-management.
- (Client - HP INDIA SALES PVT LTD)
Customer Service Associate
CONCENTRIX
Kolkata
06.2018 - 12.2021
- Supported customers through email and online chats, delivering technical solutions for the effective use of their products.
- Responded swiftly and accurately to customer queries, providing effective solutions, and resolving issues efficiently.
- Assisted customers by actively listening, leveraging extensive product knowledge to find solutions, and making recommendations tailored to their needs.
Sr Customer Service Associate
CONCENTRIX
Kolkata
01.2021 - 10.2021
- Educated customers on billing, payment processing, and support policies, establishing highly empathetic client relationships that consistently exceeded service standard goals.
- Successfully addressed product-related inquiries, communicated with clients regarding company grievances, and provided information on new products or services.
- Demonstrated proficiency in CRM and dialer systems, additionally serving as a trainer for new agents, showcasing strong working knowledge and leadership capabilities.
- Ensure quality and consistency across the full scope of learning activities.
Education
Master of Science - Botany
Vidyasagar University
West Bengal01.2016
B.Sc. - Botany
Ramakrishna Mission Vivekananda Centenary College
Kolkata01.2014
H.SC -
K.C High School
West Bengal01.2010
S.SC -
K.C High School
West Bengal01.2008
Skills
- Adaptability and integrity
- Sales forecasting
- Partner onboarding
- CRM management
- Data analysis
- Report generation
- Sales operations coordination
- Process optimization
- Project management
- Market research
- Critical thinking
- Team collaboration
- Time management
- Tools used: Microsoft Dynamics (D365), SAP, e2open CDM, SFDC, Windchill, HubSpot, IMpartner, LBPI
Languages
- English
- Hindi
- Bengali
Personal Information
- Hobbies: Traveling, Photography, Watching Movies, Cooking
- Title: Sales & Partner Operation Analyst
Certification
HubSpot Sales Hub Software
Timeline
Sales & Partner Ops Analyst
Cyble Infosec India Pvt Ltd
07.2024 - Current
Sales Operation Analyst
Denave India Pvt Ltd
02.2023 - Current
Operation Process Management Analyst
Adecco India Pvt Ltd
10.2021 - 02.2023
Sr Customer Service Associate
CONCENTRIX
01.2021 - 10.2021
Customer Service Associate
CONCENTRIX
06.2018 - 12.2021
Master of Science - Botany
Vidyasagar University
B.Sc. - Botany
Ramakrishna Mission Vivekananda Centenary College
H.SC -
K.C High School
S.SC -
K.C High School
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