Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anindya Sen

Anindya Sen

Senior Global Payroll Specialist
Bangalore

Summary

Experienced Senior Global Payroll and Taxation Specialist with a proven track record of driving impactful payroll solutions across multiple countries. Expertise in resolving complex payroll and tax calculations. Fosters a culture of learning and support through effective training and knowledge sharing. Excels at identifying product gaps and collaborating with engineering teams to enhance system functionalities, ensuring seamless operations for clients worldwide. Committed to continuous process improvements that elevate customer satisfaction and streamline workflows.

Overview

7
7
years of professional experience

Work History

Senior Global Payroll and Taxation Specialist

Rippling
09.2023 - Current
  • Product Expert in payroll processing and taxation for key APAC regions, including Australia and New Zealand.
  • Provide senior-level support for complex client queries and escalations across APAC and UK regions, including EOR countries such as the Philippines, Japan, and the UAE.
  • Manage and resolve client escalations end-to-end, ensuring timely and accurate resolution.
  • Mentor and train new hires, enabling a smooth onboarding, and subsequent ramping up.
  • Conduct regular office hours to support team members and SMEs with product-related queries and their individual escalations.
  • Collaborate with cross-functional teams and support agents across specializations, including participating in client calls to address global payroll and taxation matters.
  • Develop and maintain both internal and external resources, including updating help center articles to reflect the latest product enhancements and regulatory updates.
  • Design and update training materials to support onboarding and continuous learning initiatives.
  • Proactively identify product gaps and coordinate with engineering teams to drive enhancements and bug fixes.
  • Communicate effectively with clients regarding account updates to ensure compliance and accuracy in tax filings.
  • Publish daily queue status reports to monitor workload and support backlog management.
  • Oversee and manage cases and escalations across global shifts (EMEA, AMER), impacting APAC regions.
  • Contribute to process improvement initiatives by identifying inefficiencies, and recommending actionable solutions.

Payroll Specialist

Rippling
06.2022 - 08.2023
  • Working directly with clients via email and chats to resolve their various issues related to US Payroll, taxes, insurance and Rippling as a software.
  • Being confident and thorough in my research to emerge as an expert on payroll processing and also, the software as a product.
  • Troubleshooting cases with analytical thinking to ensure that clients can pay their employees on time.
  • Collaborating with various other support teams of the software to ensure that we provide quality resolution to a client's issues and display a united front.
  • Hoping on zoom calls whenever necessary to ensure the correct understanding of the needs of the client and take the right action to help deescalate escalations.
  • Advising clients on how best they can make use of the software.
  • Helping team members and colleagues from other support teams with complicated payroll issues.
  • Working with the engineering team to troubleshoot issues on the backend.
  • Actively engaging in various process improvement drives and highlighting areas of improvement to the product enhancement team to better the customer experience.

Senior Document Management Specialist (Operations Analyst)

JP Morgan & Chase Co.
05.2021 - 05.2022
  • Reviewing various corporate level documents such as Business Signature Cards, Corporate Resolutions, KYC documents.
  • For clients in investment and commercial banking to ensure that their payments go through without any hindrance.
  • Performing signature verification on these documents with 100% quality and making sure the information from these documents flows seamlessly through the bank's system to avoid delays in the day-to-day business activities of our clients.
  • Allocating the entire day's work to team members after taking into consideration their respective specializations.
  • Managing the workforce to ensure that work is distributed equally and fairly amongst team members.
  • Emerging as a subject matter expert to help team members and new hires with the intricacies of the process.
  • Dealing with client escalations to ensure proper steps are taken to deescalate.
  • Collaborating with other teams to streamline projects to ensure that we stand united to provide nothing but the best client experience.
  • Brainstorming and engaging in process improvement ideas.

Fraud Specialist - Consumer Banking

JP Morgan & Chase Co.
06.2019 - 04.2021
  • Making a pro-active attempt to identify and analyze fraudulent/non-fraudulent transactions.
  • Working with the information provided by the Clients and filing claims on the basis of what is fraud and non-fraud to the best of my judgement.
  • Supervising the work of team members in an SME capacity and making sure we exceed expectations as a team.
  • Handling escalated cases to provide timely resolutions
  • Identifying possible fraud activities, invalidating existing cards, issuing new cards and freezing accounts with proper notations.
  • Identifying fraudsters and taking the appropriate actions to safeguard the accounts of customers.
  • Dealing with debit card charges, ACH debits & credits, wire transfers, ATM deposits & withdrawals.
  • Researching and dealing with fraudulent check debits & credits, check endorsements, unauthorized branch withdrawals, ID theft claims while also submitting research requests for any non-fraud check related errors on personal as well as business accounts.
  • Initiating chargeback with merchants.
  • Coaching new hires and making sure their work reflects the JPMC values.
  • Meet and endeavor to exceed metrics on AHT, compliance regulations and productivity as per goals.
  • Analyzing the investigation done on a claim and providing detailed explanation for claim denials.
  • Brainstorming and engaging in process improvement ideas to provide nothing but the best customer experience.

Education

Bachelor of Commerce (B.Com - Honours) - Accountancy

Seth Anandram Jaipuria College
Kolkata, India
04.2001 -

Indian School Certificate Examination - Commerce

St. Stephen's School
Kolkata, India
04.2001 -

Skills

  • Communication
  • Attention to detail
  • Analytical thinking
  • Complex problem solving
  • Time Management
  • Proactive rather than reactive
  • Adaptability
  • Proficiency in MS Excel, MS Word, Outlook, OneView, KANA, Citrix, Salesforce, LogRocket, Atlassian

Timeline

Senior Global Payroll and Taxation Specialist

Rippling
09.2023 - Current

Payroll Specialist

Rippling
06.2022 - 08.2023

Senior Document Management Specialist (Operations Analyst)

JP Morgan & Chase Co.
05.2021 - 05.2022

Fraud Specialist - Consumer Banking

JP Morgan & Chase Co.
06.2019 - 04.2021

Bachelor of Commerce (B.Com - Honours) - Accountancy

Seth Anandram Jaipuria College
04.2001 -

Indian School Certificate Examination - Commerce

St. Stephen's School
04.2001 -

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Anindya SenSenior Global Payroll Specialist