ANISHA JOSEPH
Gurugram
Summary
Results-driven operational management professional with 4.5 years of expertise in the Indian healthcare sector. Proven track record of optimizing operational efficiencies and driving team performance. Skilled in managing diverse teams and streamlining processes to enhance productivity. Strategic planning and problem-solving abilities consistently enable the achievement of organizational goals. Committed to fostering sustainable growth and dedicated to implementing process improvements that enhance service quality and revenue.
Overview
4
4
years of professional experience
Work History
Operational Manager
Dr. AV Healthcare Pvt. Ltd.
09.2023 - Current
- Improved team productivity by enhancing communication, providing targeted training, and conducting thorough performance evaluations.
- Managed budgets, financial forecasting, and cost optimization across multiple projects, ensuring timely delivery within budget constraints.
- Increased customer satisfaction through rigorous quality control measures and proactive issue resolution.
- Built strong vendor relationships, resulting in favorable pricing negotiations and elevated service standards.
- Implemented innovative solutions to operational challenges, boosting efficiency and reducing costs.
- Collaborated with executive leadership to shape strategic plans for long-term organizational growth and success.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Conducted regular risk assessments to identify and mitigate potential operational and financial risks.
- Managed inventory and supply chain operations to ensure timely, accurate delivery of goods and services.
- Led hiring, onboarding, and training initiatives to meet evolving business needs.
- Prepared business proposals and project plans for new services and collaborations, strengthening organizational growth and market positioning
Operations Specialist
Dr. AV Healthcare Pvt. Ltd.
05.2022 - 08.2023
- Conducted comprehensive risk assessments to identify potential issues and develop targeted mitigation strategies.
- Optimized resource allocation by aligning project needs with team skills and availability for efficient task management.
- Enhanced patient satisfaction by addressing inquiries, monitoring service quality, and implementing continuous improvement initiatives.
- Managed daily operational tasks to ensure smooth clinic flow, coordinating across departments for efficient patient service delivery.
- Oversaw vendor relationships to ensure timely service and material delivery, negotiating contracts and maintaining performance standards.
- Provided senior management with operational updates on performance, patient satisfaction, and service quality, including reports for strategic decision-making.
- Ensured adherence to quality standards and regulations by conducting audits and implementing corrective actions for compliance.
- Maintained a safe work environment through employee training and consistent enforcement of safety procedures
Digital Marketing Executive
Molecular Quest Healthcare- MolQ Laboratory
07.2020 - 04.2022
- Created and managed social media campaigns to boost brand engagement and reach target audiences effectively.
- Analyzed and reported on KPIs to measure and validate the success of marketing campaigns.
- Developed business development strategies aligned with company goals, product specs, market trends, and budget considerations.
- Secured sponsorships with key partners to strengthen marketing initiatives and broaden brand reach.
- Utilized MailChimp and AWeber to execute email campaigns and track their performance metrics.
- Launched digital marketing campaigns that drove increased website traffic and achieved defined objectives.
- Collaborated with design and media teams to produce high-quality, engaging creative assets for marketing campaigns.
Education
Bachelor of Arts - Entrepreneurship and Advertising
Jesus And Mary College
Delhi, India07-2020
Senior Secondary (CBSE) - Commerce
Colonel's Central Academy
Gurugram, Haryana05-2017
Secondary (CBSE) -
Our Lady of Fatima Convent Senior Secondary School
Gurugram, Haryana05-2015
Skills
- Leadership & Team Management
- Vendor & Stakeholder Management
- Financial Planning & Budgeting
- Strategic Business Planning
- Growth & Innovation
- Project planning and development
- Quality Control & Compliance
- Client & Patient Relationship Management
- P&L & KPI Reporting
- Employee relations and conflict resolution
- Operational Efficiency & Process Improvement
Languages
English
Hindi
References
- Neeraj Yadav, Dr. AV Healthcare Pvt. Ltd., 9999001533
- Dr. Jatinder Kaur, Molecular Quest Healthcare-MolQ Laboratory, 9810469120
- Dr. Gulshan Yadav, Molecular Quest Healthcare-MolQ Laboratory, 9899360068
- Riya Thomas, Our Lady of Fatima Senior Secondary School, +971504794106
Interest
I like reading philosophy and dark Psychology genres for self-realization, and I hold a passion for singing and like to explore my interests like cooking, cafe hopping, and trying new avenues in my free time
Timeline
Operational Manager
Dr. AV Healthcare Pvt. Ltd.
09.2023 - Current
Operations Specialist
Dr. AV Healthcare Pvt. Ltd.
05.2022 - 08.2023
Digital Marketing Executive
Molecular Quest Healthcare- MolQ Laboratory
07.2020 - 04.2022
Bachelor of Arts - Entrepreneurship and Advertising
Jesus And Mary College
Senior Secondary (CBSE) - Commerce
Colonel's Central Academy
Secondary (CBSE) -
Our Lady of Fatima Convent Senior Secondary School
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