ANISHA LAWRANCE
Hyderabad
Summary
Expertise in Scheduling. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills .
Overview
11
11
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Sr Recruiter, Recruitment Services- PS (WWOPS NA)
Amazon
Hyderabad
2021.06 - Current
- Scheduling phone screen interviews for Consumer NA and WWops NA while working and coordinating with candidates and recruiters/interviewers/Hiring Managers
- Handling rejections and recycles by sharing the feedback with the candidates
- Performed peer to peer audits
- Supporting PL and POC with dive deep analysis reports
Senior Associate
ERC, Amazon Bangalore
2020.09 - 2021.03
- Assisting employees pay issues
- Assisting employees with the punches and timecard related issues
- Assisting employees with the benefits related queries.
Registration Specialist
Deloitte Hyderabad
2016.05 - 2018.11
- Co-ordinate with the US and global planners and build upcoming meeting and events
- Coordinating with the clients on the events and updating them with the weekly records and monthly records
- Handling credit card payments and other participant requests
- Closing the events as per the event dates.
Cluster Reservation Agent
Hilton Ras al Khaimah
Dubai
2015.05 - 2015.11
- Taking reservations for room booking
- Taking booking for 7 cluster Hilton properties
- Maintaining guest request records
- Meeting targets for selling higher category rooms.
Guest Service Agent
Communication center, Westin Hyderabad Mindspace
2013.10 - 2015.04
- Acted as a shift in charge for a team of 4 members & responsible for creating duty roasters & week – off scheduling
- Maintaining records for guest requests and records for necessary stocks required for guest
- Taking food orders
- Handling guest complaints
Guest Service Officer
Communication center, Park Hyatt Chennai, Taj Krishna
Hyderabad
2012.07 - 2013.05
- Worked as a guest service officer and provided flawless, professional and high-class guest service experience
- Maintaining records for the guest and their special requests
- Trainings:
- ODC for reputed Hotels through College, Industrial exposure Training in all the Departments from
Education
Intermediate -
Loyola Academy Jr. College
2006.01 - 2008.04
X Class - undefined
Auxilium High School
Diploma - Aviation, Hospitality and Air Travel Management (ATM
Frankfinn Institute of Air Hostess Training
2008.01 - 2009.04
BHMCT - undefined
Regency College of Hotel Management & Catering Technology
2009.01 - 2012.04
MBA - Human Resources
Annamalai University
2016.01 - 2018.04
Skills
TECHNOLOGY & TOOLS EXPOSURE
Salesforce
Office (PowerPoint, Word, Excel)People Portal
Mytime
Trouble Ticketing
Hire
Amazon Atoz
Accomplishments
- Awarded with Dazzler for the Month of August 2022, April 2023.
- Awarded with Master Blaster for Q4 quarter 2022.
- Received accolades from interviewers and recruiter.
- Consistently maintaining100% Quality and SLA metrics.
- Received spot awards in deloitte for client appreciation.
Additional Information
- Performed Work assignments
- Assisted PLs and POC with reports.
- Quality Audits for Consumer NA
- Worked along with Team Manager for PPT and flyers for RS
- Mentored new folks in Consumer NA
- Assisting folks in process related queries.
Timeline
Sr Recruiter, Recruitment Services- PS (WWOPS NA)
Amazon
2021.06 - Current
Senior Associate
ERC, Amazon Bangalore
2020.09 - 2021.03
Registration Specialist
Deloitte Hyderabad
2016.05 - 2018.11
MBA - Human Resources
Annamalai University
2016.01 - 2018.04
Cluster Reservation Agent
Hilton Ras al Khaimah
2015.05 - 2015.11
Guest Service Agent
Communication center, Westin Hyderabad Mindspace
2013.10 - 2015.04
Guest Service Officer
Communication center, Park Hyatt Chennai, Taj Krishna
2012.07 - 2013.05
BHMCT - undefined
Regency College of Hotel Management & Catering Technology
2009.01 - 2012.04
Diploma - Aviation, Hospitality and Air Travel Management (ATM
Frankfinn Institute of Air Hostess Training
2008.01 - 2009.04
Intermediate -
Loyola Academy Jr. College
2006.01 - 2008.04
X Class - undefined
Auxilium High School