Anisha Saurabh
Bommanahalli,Bengaluru,Karnataka
Summary
- Accomplished Senior Manager with a proven track record at BetterPlace, adept in strategic planning, project management, and fostering C-suite relationships.
- Expert in steering complex projects to success, enhancing client satisfaction, and mentoring teams for peak performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager - Enterprise Project and Business
BetterPlace
Bengaluru
02.2023 - 02.2024
- Cultivated C-suite relationships to gain profound insights into client needs, advising on the implementation of company solutions
- Managed and executed end-to-end projects within specified budgetary constraints and timelines
- Conducted comprehensive requirement gathering and analysis, preparing and presenting use cases tailored for diverse clients in FMCG, BGV, BPO sectors, among others
- Prepared proposals, Scope of Work (SOW), and engaged in negotiations with clients to ensure mutually beneficial agreements
- Initiated, planned, monitored, and executed projects from start to finish, effectively identifying and managing essential resources
- Provided coaching, training, and motivation to junior personnel, offering mentorship and conducting performance evaluations
- Built and maintained strong relationships with clients, consistently delivering high levels of client service
- Contributed to the acquisition of new projects by proactively managing existing clients and participating in efforts to attract new clients
Manager - Enterprise Process & Solution
Awing
Bengaluru
09.2021 - 02.2023
- Collected requirements, analyses and planned projects, handled commercials and prepared detailed documentation on the Scope of Work (SOW)
- Prepared relevant use cases for the client while doing market research and explained case studies
- Prepared proposals and PRDs for clients and internal stakeholders
- Managed end-to-end project execution and planning, including stakeholder management to ensure on-time project delivery with the desired reports
- Negotiated commercials and continuously improved processes
- Headed and managed client relationships for any changes or disputes
Manager - Project & Growth
Arisen Tradesource Pvt. Ltd.
Bengaluru
09.2018 - 08.2021
- Led the planning, coordination, and management of over 20 stakeholders, ensuring projects were completed successfully, on time, and within budget for the company
- Generated new business leads through direct client engagement
- Consistently explored approaches to enhance daily operations, client communications, record-keeping, and data entry to elevate overall efficiency
- Established consistent communication with clients and identified opportunities to enhance and provide additional value to client relationships
- Identified and secured vendors, developed strong relationships, and conducted price negotiations
Assistant Project Manager
Nakshi
Bengaluru
10.2017 - 08.2018
- Decided priorities, and created blueprints and SOPs
- Coordinated cross-functional teams, facilitating effective communication and ensuring project milestones were met on time and within scope
- Managed relationships with 100+ vendors and made sure that vendors are adhering to mutually agreed SLAs
- Focused on key metrics, such as NPS, CSAT, TAT, and response time and improving the same
Assistant Manager - Growth & Strategy
Cream Crow
Bengaluru
08.2015 - 09.2017
- Partnered with bus aggregators (Etravel Smart, RedBus, Paytm & Mobikwik) and bus operators (SRS Travels, Orange Travels) to deliver food in the bus
- On-boarded new restaurant partners and managed relationships with them
- Scaled operations to deliver 50 orders to 300 orders per day in Hyderabad and Bengaluru
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Managed quality assurance program including on-site evaluations and internal audit
Education
Bachelor of Engineering -
01.2015
Skills
- Process Excellence
- Strategic Planning & Growth
- Team Building
- Audit
- Invigilation
- Project Management
- Stakeholder Management
- Training
- Proctoring
- Problem-Solving
- Team leadership
- Demand Generation
- Negotiation
- BPO
- Last Mile Delivery
- Presentations
Certification
- Lean Six Sigma Yellow Belt (ICYB)
- Agile Foundation
- Operations Management Foundations
- Logistics Foundations
- Jira Software
Key Clients
- Amazon
- Britannia
- Flipkart
- Unibic
- TCS
- Wipro
- Mercer Mettel
- Jubilant Foods
- Jyothi Labs
- Marico
Timeline
Senior Manager - Enterprise Project and Business
BetterPlace
02.2023 - 02.2024
Manager - Enterprise Process & Solution
Awing
09.2021 - 02.2023
Manager - Project & Growth
Arisen Tradesource Pvt. Ltd.
09.2018 - 08.2021
Assistant Project Manager
Nakshi
10.2017 - 08.2018
Assistant Manager - Growth & Strategy
Cream Crow
08.2015 - 09.2017