Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Personal Information
Languages
Timeline
Generic

Anitha J

Chennai

Summary

Dynamic Process Lead at Ascensus Global Services with strong analytical skills and a proven track record in team management and process efficiency.

Expert in inventory management and training new hires, fostering a collaborative environment that drives performance and enhances customer service. Committed to achieving SLAs and continuous improvement initiatives.

Experienced in multiple processes in US Retierment Savings - Defined Contributions 401K Plans

Overview

18
18
years of professional experience
1
1
Certification

Work History

Process Lead

Ascensus Global Services
Chennai
03.2023 - Current
  • Managing and motivating a team of 20 members to meet the SLAs on a day-to-day basis.
  • Inventory management and volume assignments according to the skills of the team members.
  • Mentoring and coaching the team members to achieve their goals and aspirations.
  • Collaborated with onshore partners to get the updates on projects and procedures during the weekly call.
  • Trained team members on new processes and procedures.
  • Participated in early discovery work to determine future strategy during the Manager's Offsite meetings.
  • Assisted in the recruitment, hiring, and onboarding of new team members.
  • Conducted gamification - FPL within the team to bring competitiveness among the associates to reach the SLAs.
  • Conducted performance reviews for team members.
  • Implemented many ideas to improve process efficiency and cost reductions.

Systems Analyst

Fidelity Business Services India PVT LTD.
01.2015 - 07.2017
  • Performed data analysis, testing and problem resolution
  • Collaborated with developers' testers and end users to ensure technical compatibility
  • Conducted requirements analysis testing and prepared proposals for replacement systems
  • Prepared and executed test cases to ensure that the clients receive instant mail alert for high-risk transactions
  • Participated in design analysis, pre & post-installation reviews

Quality Assurance Analyst

Fidelity Business Services India PVT LTD.
01.2011 - 12.2015
  • To Ensure all the 401k plans financial reports to be received by the clients and the electronic filings Form 5500/5588 to IRS are accurate
  • Performed Root Cause Analysis to enhance the accuracy of the financial reports
  • Collaborated with production team to achieve continuous improvement of Accuracy
  • Connected with process-improvement technical groups for the system enhancement initiatives

Associate/Senior Associate

Fidelity Business Services India PVT LTD.
01.2007 - 12.2010
  • Reconciled the Financial reports of the clients which allowed for accurate and up to date reporting
  • Prepared and delivered the electronic filings of Form 5500 to the clients for year-end tax reporting
  • Examined and processed daily items such as submitting Form 5500 while ensuring their timely completion

Education

M.com. -

Annamalai University
Chennai, Tamil Nadu, India
03.2025

B.Com. -

University of Madras
Chennai, Tamil Nadu, India
04.2007

Skills

  • Strong Analytical Skills
  • Workforce utilization
  • Trained New Hires
  • Customer Service
  • Team Work
  • Microsoft Office Tools
  • Ability to work under pressure
  • Inventory management
  • Effective communication

Certification

  • Certified 'System Analyst' from Manipal Academy, Bangalore
  • Certified 401k Retirement Plan Professional from ASPPA (American Society of Pension Professionals and Actuaries)
  • Domain Certification - D2 and D3 certified - part of Fidelity Domain knowledge excellence program
  • Tally, CSC Group

Languages

  • Tamil
  • English
  • Malayalam

Awards

  • You Have Earned It Team award, For achieving on-time delivery of the RTA Project with Zero defects post Installation and also no defects from QA team due to effective testing
  • Zero Defect Gold Award, For achieving high production with zero errors for 3 consecutive months in TRS QC team
  • Zero Defect Silver Awards, For individual contribution to the process in terms of overall quality, productivity and speed of execution.
  • You Have Earned It award, For maintaining 100% quality and overall positive contribution in QC team
  • Raise a toast, As a 'Raise a Toast winner' had dinner with senior leadership team and directors for providing consistent performance also playing additional roles of taking up Agility Project by Cross training into Customer Research and Resolution process and handled the 7 members team.

Personal Information

  • Date of Birth: 07/09/87
  • Marital Status: Married

Languages

Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2

Timeline

Process Lead

Ascensus Global Services
03.2023 - Current

Systems Analyst

Fidelity Business Services India PVT LTD.
01.2015 - 07.2017

Quality Assurance Analyst

Fidelity Business Services India PVT LTD.
01.2011 - 12.2015

Associate/Senior Associate

Fidelity Business Services India PVT LTD.
01.2007 - 12.2010

M.com. -

Annamalai University

B.Com. -

University of Madras

Similar Profiles

CREATE PROFILE
Anitha J