Anjali Singh
Kolkata
Summary
Dynamic Senior Program Advisor with a proven track record at Interview Kickstart, excelling in business development and learner advising. Achieved a remarkable 95% average sales target exceedance through effective communication and data-driven decision-making. Skilled in CRM tools, fostering strong client relationships to deliver tailored upskilling solutions.
Overview
5
5
years of professional experience
Work History
Senior Program Advisor
Interview Kickstart
Remote
08.2025 - Current
- Assisted customers in selecting products and understanding features.
- Assisted in preparing sales proposals tailored to client needs.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Managed customer inquiries through phone and email communication.
Senior Business Associate
Hero Vired
Gurugram
12.2024 - 08.2025
- Collaborated with cross-functional teams to develop strategic business initiatives.
- Prepared sales presentations using company tools and resources.
- Utilized CRM software to track leads and customer interactions effectively.
- Provided quotes for prospective customers based on their needs and budget requirements.
- Solicited feedback from customers regarding product offerings or services provided by the company.
- Generated sales reports on a regular basis to track progress against goals.
Senior Business Development Associate
UpGrad
Kolkata
12.2022 - 10.2024
- Guided prospective learners in choosing suitable upskilling programs tailored to their career goals.
- Conducted consultations with over 60-70 clients monthly, achieving a [30]% conversion rate.
- Built strong rapport with students, offering end-to-end assistance during their decision-making process.
- Exceeded monthly sales targets by an average of [95]%, contributing to the overall revenue growth.
- Utilized CRM tools to track customer interactions, ensure follow-ups, and maintain detailed records.
Senior Business Development Associate
Byju's
Ahmedabad
10.2020 - 08.2022
- Provided personalized counseling sessions to students and parents, helping them select appropriate learning solutions.
- Drove sales through persuasive communication and addressing learner concerns effectively.
- Successfully closed [1200 Usd] high-value deals monthly, ranking in the top [90]% of performers in the team.
- Collaborated with cross-functional teams to improve customer experience and streamline processes.
- Analyzed market trends and customer feedback to enhance product positioning and st
Education
Bachelor - Electronics and communication Engg
Makaut
Kolkata01.2020
Skills
- Learner Advising & Support
- Business Development
- Sales and Relationship Management
- Educational Needs Analysis
- Upskilling Solutions
- Communication & Presentation Skills
- Data-Driven Decision Making
- CRM Tools & Technology
- CRM Software
- Microsoft Office Suite
- Data Analysis Tools
Accomplishments
- Consistently recognized as a top performer for exceeding quarterly sales targets.
- Played a pivotal role in designing and implementing strategies to improve student conversion rates by 10%.
- Contributed to an 80% increase in learner satisfaction scores through personalized advising.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Proficient (C2)
C2
Affiliations
Trained kathak Dancer
Timeline
Senior Program Advisor
Interview Kickstart
08.2025 - Current
Senior Business Associate
Hero Vired
12.2024 - 08.2025
Senior Business Development Associate
UpGrad
12.2022 - 10.2024
Senior Business Development Associate
Byju's
10.2020 - 08.2022
Bachelor - Electronics and communication Engg
Makaut