Anjali Sinha
Relationship Manager, Banking Operations
Dehradun
Summary
Accomplished Relationship Manager with a proven track record at Axis Bank, enhancing customer satisfaction and retention through exceptional service and reliable financial advice. Skilled in credit analysis and customer service, I spearheaded initiatives that streamlined operations and fostered team collaboration, driving business growth and minimizing default rates.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Relationship Manager, Banking Operations
Axis Bank
Dehradun
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
- Spearheaded initiatives to streamline account opening procedures, enhancing the client onboarding experience.
- Managed approximately 30 incoming calls and emails per day from customers.'
Relationship Officer [Internship]
Axis Bank
Dehradun
01.2024 - 04.2024
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
Relationship Manager [On Jot Training]
Axis Bank
Dehradun
04.2024 - 08.2024
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Post Graduate Diploma in Baking Services - Banking And Finance
Manipal University
Bangalore 04.2001 -
Bachelor of Science - Chemistry
J.D. Women's College (Magadh University)
Patna 04.2001 -
Intermediate Certificate - Science Education
SN Sinha Collage
Jehanabad 04.2001 -
Skills
Cross-selling products
Loan processing
Portfolio management
Credit analysis
Banking operations
Customer service
Multitasking Abilities
Active listening
Task prioritization
Client acquisition
Professionalism
Account management
Reliability
Timeline
Relationship Manager [On Jot Training]
Axis Bank
04.2024 - 08.2024
Relationship Manager, Banking Operations
Axis Bank
01.2024 - Current
Relationship Officer [Internship]
Axis Bank
01.2024 - 04.2024
Post Graduate Diploma in Baking Services - Banking And Finance
Manipal University
04.2001 -
Bachelor of Science - Chemistry
J.D. Women's College (Magadh University)
04.2001 -
Intermediate Certificate - Science Education
SN Sinha Collage
04.2001 -
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