Nishant Dubey
Relationship Manager, Retail Banking
Dehradun
Summary
Dynamic banking professional with expertise in credit analysis and customer service, honed at ICICI Bank. Successfully managed client relationships and optimized banking operations, achieving a 20% increase in service efficiency. Proven ability to collaborate across teams, enhance product awareness, and develop tailored solutions, ensuring compliance and operational excellence. Skilled in data interpretation and problem-solving.
Overview
2
2
years of professional experience
Work History
Relationship Manager, Banking Operations
ICICI Bank
12.2024 - Current
- Managed client relationships, ensuring prompt resolution of inquiries and issues.
- Executed daily banking operations, maintaining compliance with regulatory standards.
- Facilitated communication between departments to streamline service delivery processes.
- Analyzed customer feedback to identify areas for service enhancement and improvement.
- Monitored account activities to detect discrepancies and prevent fraud effectively.
- Collaborated with cross-functional teams to develop tailored banking solutions for clients.
- Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
Sales Executive
ICICI Bank
05.2024 - 12.2024
- Executed daily sales strategies to meet customer needs and enhance product awareness.
- Assisted clients in navigating banking products and services, ensuring optimal solutions.
- Developed strong relationships with clients through effective communication and personalized service.
- Analyzed market trends to identify new sales opportunities and improve overall performance.
Education
BBA -
CHANAKYA LAW COLLEGE
Rudrapur, India 05.2001 -
High School Diploma -
HIMALAYAN PROGRESSIVE SCHOOL
Kichha, India 05.2001 -
Skills
Credit analysis
Portfolio management
Loan processing
Cross-selling products
Banking operations
Know your customer
Financial software
Asset allocation
Cross-selling opportunities
Teamwork and collaboration
Customer service
Problem-solving
Data interpretation
Timeline
Relationship Manager, Banking Operations
ICICI Bank
12.2024 - Current
Sales Executive
ICICI Bank
05.2024 - 12.2024
BBA -
CHANAKYA LAW COLLEGE
05.2001 -
High School Diploma -
HIMALAYAN PROGRESSIVE SCHOOL
05.2001 -