Anjani Durga Kavya V
Head Of Implementation And Delivery
Summary
Zoho Professional with 6 years of Experience in Information Technology industry with a demonstrated working history and broad knowledge in Zoho CRM, Creator and other , CRM Applications. Experience in Configuration, Support , Development, and Implementation of CRM for Various Business Units. Dedicated to Client's Challenges with focused delivery of Business Solutions. Excellent track record in analyzing Business Cases and having them implemented Precisely. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Head of Implementation and Delivery
Systems Down Under, Zoho Partner
2022.11 - Current
- Develop and execute strategic plans for the implementation and delivery of Zoho apps, aligning with the organization's overall goals and objectives
- Worked with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability, and performance
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
- Established project timelines, milestones, and deliverables, and monitored to ensure on-time and within-budget delivery.
- Worked well in a team setting, providing support and guidance.
Senior Technical Support Engineer - CRM/CPQ Developer
Zoho Corporation, Chennai
2018.09 - 2021.09
- A SaaS Company with Powerful suite of Software to power up your Business
- Involved in Implementing and Supporting Customers using Zoho Application
- Customized SFA Modules of Leads, Account, Contact, and Opportunities according to the Client's business process
- Strong Experience with CPQ Modules of Products, Quotes, Sales Order, Invoices
- Configured Flat or Differential Price Books based on the requirement
- Developed Price Rules, Volume Discounts, Pricing Methods, Complex Carryovers within Quotes and respective modules
- Developed Workflows, Automations, Blueprints in CRM application to automate their business processes
- Involved in Customization tasks to customize system components such as Web forms, Custom views, Custom Filters, Canvas Views, Custom Modules, and Module Mappings
- Assisted in Implementing and Maintaining Security controls in CRM based on Roles and Profiles.
Technical Support Engineer
Sitel
2017.12 - 2018.08
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
Education
Bachelor Of Technology - Computer Science and Engineering
Sri Padmavati University, Tirupati
Tirupati 2013.06 - 2017.04
Skills
Zoho CRMundefined
Certification
Zoho CRM Certified Administrator
Accomplishments
- Presenter at Zoholics Mumbai 2019
- Presenter at Zoho Community Meet Up 2020
- Winner of Zoho Creator Partner Hackathon
Headline
Head of Implementation and Delivery | Zoho CRM Certified Developer | Zoho Creator Certified Developer
Timeline
Head of Implementation and Delivery
Systems Down Under, Zoho Partner
2022.11 - Current
Senior Technical Support Engineer - CRM/CPQ Developer
Zoho Corporation, Chennai
2018.09 - 2021.09
Technical Support Engineer
Sitel
2017.12 - 2018.08
Bachelor Of Technology - Computer Science and Engineering
Sri Padmavati University, Tirupati
2013.06 - 2017.04
Zoho CRM Certified Administrator
Zoho CRM Certified Developer
Zoho Creator Certified Business User
Zoho Creator Certified Developer
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