Anjith Prasad Rao Kesari
Hyderabad
Summary
Dynamic Digital Interaction Advisor with proven expertise in customer service, complaint resolution, and product knowledge. Committed to fostering high levels of customer satisfaction through efficient order processing and empathetic support.
Overview
2026
2026
years of professional experience
Work History
Digital Interaction Advisor
247.ai
Hyderabad
09.2024 - Current
- Assisted customers with product inquiries and service issues.
- Processed customer orders and returns efficiently.
- Educated customers about product features and promotions effectively.
- Handled customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Quality Assurance Analyst (Intern)
247.ai
Hyderabad
- Mentored and coached team members on QA topics, strategies.
- Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Documented findings in quality reports for review and analysis.
- Developed and maintained defect data for known issues.
Education
Bachelor of Technology - ECE
Nalla Narshima Reddy
Hyderabad07-2024
Intermediate - MPC
Narayana Jr College
Hyderabad03-2020
School - SSC
Santinikethan Talent School
Hyderabad 04-2018
Skills
- Customer service
- Quality assurance
- Data documentation
- Product knowledge
- Complaint resolution
- Team collaboration
- Problem solving
- Time management
- Critical thinking
Affiliations
- Travelling
- Event organizer
- Gym
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Digital Interaction Advisor
247.ai
09.2024 - Current
Quality Assurance Analyst (Intern)
247.ai
Bachelor of Technology - ECE
Nalla Narshima Reddy
Intermediate - MPC
Narayana Jr College
School - SSC
Santinikethan Talent School