Anjusha R

1. Connecting with the customers for their mortgage payments.

2. Developing cusotmer satisfaction by establishing collaborative relationships.
3. Setting up escrow payments.

4. Handling Customer disputes.

5. Sharing experiences with the team members.

1. Met month end reporting objectives and deadlines.

2. Identified modifications to process and procedures that helped for better efficiency.

3.Maintained knowledge of industry techniques which helped on the daily activities.

4. Paying premium for insured on behalf of Mortgage Company.

5. Coordinating with Insurance Companies to renew Mortgage bills.

6. Interacting with Quality Check team.

1. Processing Mortgage Insurance.

2. Contact the Insurance Companies for the insurance document.

3. Review, Analyze and revisit all loan Insurance requests.

4. Audit and Confirm the documents submitted appropriate from Insurance agency and Branches.

5. Assit team members in case of any follow-ups to be done on the loan with the branch or the agency.

5. Cross Train New Joiners, when ever needed.

6. CSAT was the primary goal and every efforts was to WOW every loan that was processed.

1. Playing Premium for insured on behalf of mortgage company.

2. Co-ordinate with Insurance Companies to renew mortgage bills.

3. Attending up-skill trainings.