Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ankala Sivaramakrishna Pothuri

Hyderabad

Summary

Decisive, strategic & performance-driven professional targeting senior-level opportunities in Banking Operations in the organization of high repute in Banking Industry for mutual growth & success

Overview

15
15
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Deputy Branch Manager

ICICI Bank
08.2023 - Current
  • Participated in community events as a brand ambassador, promoting bank products and services while building goodwill among local residents.
  • Fostered a positive work environment, leading to increased employee morale and productivity.
  • Oversaw the loan approval process, maintaining compliance with lending regulations and policies.
  • Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
  • Oversee the day-to-day operations related to payment products.
  • Experience in production support, ITIL process, SDLC process.
  • Coordination with internal business functions to understand their requirement.
  • Coordinate with various teams and raise support tickets for all the issues, analyze root cause and assist in efficient resolution of issues within defined SLA.
  • Collaborate with cross-functional teams to ensure seamless integration and operation of NPCI products.
  • Experience in Managing teams.

Deputy Manager (Operations)

State Bank of India
4 2019 - 1 2022
  • Ensuring that all BGL Accounts, including Trickle Feed, Draft/BC to be issued, and other BGL Accounts, are reconciled on a daily basis
  • Supervised and handled the daily operations in various Payment Services like CMP, Clearing House, NEFT/RTGS/Demand Drafts/Banker Cheques and General Banking Services functions
  • Check and authorize transactions and vouchers up to as per capability levels assigned by the bank
  • Handled the telephone enquiries and customers received from customers are properly handled and resolved to the customers satisfaction
  • Ensuring smooth and efficient functioning of the Branch on various efficiency parameters and upkeep of the Branch
  • Monitoring Post loan disbursed activites and generating NPA reports on daily basis activites to avoid slippages and keep recovery efforts in an effective manner.

Assistant Manager Retail Banking

State Bank of India
06.2015 - 04.2019
  • Hands on Experience in Personal Banking Divisions (PBU) viz Personal loans, Home loans, Education loans, Mortgage loans
  • Handling Locker operations, NRE desk, online banking complaints, fixed deposits portfolio and deceased settlements in a timely manner
  • Uploading state government pensions on monthly basis in a timely manner and accurately
  • Responsible in securing & handling 600 locker facilities and financial securities worth of INR 350 crores during my tenure - this primarily involved constant contact with customers and managing customer finances and investments.

Associate(Accounts & Cash)

State Bank of India
01.2009 - 06.2015
  • Conducting bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, state and central government challans etc.)
  • Assessing customer needs and introduce new digital products and services
  • Making sales referrals, suggest alternate channels and cross-sell products and services.

Education

MCA -

Acharya Nagarjuna University
Narasaraopet, Andhrapradesh

BSc - undefined

Acharya Nagarjuna University
Narasaraopet, Andhrapradesh

Intermediate(10+2) - undefined

Board of Intermediate Education
Narasaraopet, Andhrapradesh

Skills

Customer service

Communication skills

Core Banking solutions

Operations Management

Staff Management

Payment Processing

Certification

Junior Associate of the Indian Institute of Bankers

Awards

  • Awarded Pearl Gem by Regional Manager SBI(Mar-2021)
  • Received Appreciation Certificate by DGM SBI(Mar-2019)

Timeline

Deputy Branch Manager

ICICI Bank
08.2023 - Current

Assistant Manager Retail Banking

State Bank of India
06.2015 - 04.2019

Associate(Accounts & Cash)

State Bank of India
01.2009 - 06.2015

Deputy Manager (Operations)

State Bank of India
4 2019 - 1 2022

MCA -

Acharya Nagarjuna University

BSc - undefined

Acharya Nagarjuna University

Intermediate(10+2) - undefined

Board of Intermediate Education

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Ankala Sivaramakrishna Pothuri