Summary
Overview
Work History
Education
Skills
Software
Personal Data
Timeline
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Ankit Srivastava

Ankit Srivastava

Job
Delhi

Summary

Successful Customer care executive with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Customer Care Executive

Bodycare International Ltd
Delhi
06.2012 - 09.2023
  • Full cycle of billing management.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Launched quality assurance practices for each phase of development

Computer Master Data Entry Operator

Perfect Print Solution Pvt Ltd
Delhi
04.2011 - 05.2012
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed and organized documents for data entry tasks.

Education

10th Passed -

C.B.S.E.
Delhi
04.2003 - 05.2004

12th Passed -

C.B.S.E.
Delhi
04.2005 - 05.2006

B.A. Hons. - Economics

EIILM University
Sikkim
08.2007 - 07.2011

Account Assistant Course -

Bhartiya Vidya Bhawan
Delhi
04.2007 - 06.2007

Skills

Customer Support

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Software

SAP (SE16N)

Personal Data

Date of Birth : 28 January 1988

Gender: Male

Nationality : Indian

Marital status : Married

Address : C-31&32, 1st floor, Ganesh Nagar Pandav Nagar Complex Delhi - 110092

Timeline

Customer Care Executive

Bodycare International Ltd
06.2012 - 09.2023

Computer Master Data Entry Operator

Perfect Print Solution Pvt Ltd
04.2011 - 05.2012

B.A. Hons. - Economics

EIILM University
08.2007 - 07.2011

Account Assistant Course -

Bhartiya Vidya Bhawan
04.2007 - 06.2007

12th Passed -

C.B.S.E.
04.2005 - 05.2006

10th Passed -

C.B.S.E.
04.2003 - 05.2004

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