Ankit Tomer
Noida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Telus International
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Assigned and designated job territories to customer care staff according to performance and history.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Tech Mahindra
07.2020 - 12.2020
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts -
Subharti University
Meerut, India01.2024
Skills
- Front-end supervision
- Complaint resolution
- Team building and training
- Quality control
- Complaint handling
Certification
Pursuing 440 Hrs Nasscom Certification in Data Science/Data Analytics program.
Learning expertise in :- Advanced Excel, R Programming,
Python Programming, Data Analysis, Data
Preparation, Statistics, Deep Learning, Machine
Learning.
Module 2: Business Intelligence Using SQL and
Tableau.
Module 3: Computer Vision, Reinforcement
Learning & Natural Language Processing
Timeline
Customer Service Representative
Tech Mahindra
07.2020 - 12.2020
Pursuing 440 Hrs Nasscom Certification in Data Science/Data Analytics program.
Learning expertise in :- Advanced Excel, R Programming,
Python Programming, Data Analysis, Data
Preparation, Statistics, Deep Learning, Machine
Learning.
Module 2: Business Intelligence Using SQL and
Tableau.
Module 3: Computer Vision, Reinforcement
Learning & Natural Language Processing
Customer Support Executive
Telus International
Bachelor of Arts -
Subharti University
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