Painting
Ankita Arora
IT Customer Service Associate
Gwalior,Madhya Pradesh
Summary
Seasoned Customer Associate with 3.6 years of experience dedicated to providing highest quality service and making customers feel welcome. Timely and situationally aware employee dedicated to supporting productive work environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT Customer Service Associate
Accenture
Gurugram
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer chats and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Executive
LIC Mutual Fund
Gwalior
02.2020 - 10.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Informed customers of upcoming promotions and deals to boost sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped agents with their queries and sales.
Education
MBA - Finance
Jiwaji University
Gwalior 06.2020 - 08.2022
BBA - Marketing
Jiwaji University
Gwalior 07.2015 - 04.2018
Skills
Customer support
Certification
NISM
NISM certified
NISM conducts certification examination for various Securities Market Participants and Intermediaries as mandated by Securities and Exchange Board of India (SEBI) for Mutual Funds.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Cooking
Listening Music
Timeline
IT Customer Service Associate
Accenture
10.2022 - Current
NISM
10-2021
MBA - Finance
Jiwaji University
06.2020 - 08.2022
Customer Service Executive
LIC Mutual Fund
02.2020 - 10.2022
BBA - Marketing
Jiwaji University
07.2015 - 04.2018
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