Ankita Dhargalkar
Mumbai
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Serverwala Cloud data Centre Pvt ltd
Mumbai
03.2024 - Current
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
- Facilitated and managed business development plan based on market and industry research.
- Listened to customer needs to identify and recommend best products and services.
Renewal Specialist
Rediff.com India Ltd.
Mumbai
08.2020 - 10.2022
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
- Processed renewal orders in a timely manner according to company standards.
- Maintained accurate records of customer renewals and payments.
- Responded promptly to customer inquiries regarding their renewal status or any other related issues.
- Identified opportunities for customers to upgrade their products or services during the renewal process.
- Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
- Assisted in developing promotional materials to encourage renewals from existing customers.
- Monitored customer accounts for expired contracts and took appropriate action to resolve them quickly.
- Analyzed data trends related to customer renewals, identifying areas of improvement and making recommendations accordingly.
- Generated reports detailing the performance of each renewal campaign as well as overall success rates across all campaigns.
- Provided technical support for customers who encountered difficulties during the renewal process.
- Negotiated discounts or special offers for customers when necessary.
- Updated customer accounts and processed payments.
Transaction Processing Associate
BNP Paribas India Solutions Pvt. Ltd.
Mumbai
02.2016 - 06.2019
- Reviewed and analyzed customer accounts to ensure accuracy of transactions.
- Processed payments and deposits in a timely manner.
- Entered data into the computer system accurately and efficiently.
- Maintained accurate records of all transactions processed.
- Assisted with training new staff members on transaction processing procedures.
- Generated reports to track daily transactions and prepare summaries for management review.
- Identified potential fraudulent activity based on analysis of transaction data.
- Handled over 1000+ customers daily and processed transactions, deposits and withdrawals.
Education
Bachelor of Commerce - Financial Accounting, Business Laws, Economics, Ta
NSS COLLEGE OF COMMERCE & ECONOMICS
Mumbai03-2015
Skills
- Contract Review
- Order Management
- Workforce management
- Business Development
- Research
- Market Research
- Customer Relationship Management
- Database Management
- Operations
- Customer Service
- CRM Platforms
- Customer Satisfaction
Affiliations
- Balancing Personal And Professional Life. ...
- Adapting To Change.
- Always Keeps The Curiosity
Languages
English
First Language
Marathi
Beginner
A1
Hindi
Beginner
A1
Websites
Timeline
Business Development Executive
Serverwala Cloud data Centre Pvt ltd
03.2024 - Current
Renewal Specialist
Rediff.com India Ltd.
08.2020 - 10.2022
Transaction Processing Associate
BNP Paribas India Solutions Pvt. Ltd.
02.2016 - 06.2019
Bachelor of Commerce - Financial Accounting, Business Laws, Economics, Ta
NSS COLLEGE OF COMMERCE & ECONOMICS
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