Customer Care Executive
Vodafone Idea
11.2024 - Current
ANKITA SURYAVANSHI
Customer Relationship Executive
BHILAI,CT
Timeline
Public Speaking Expert
PlanetSpark - Bhilai
12.2023 - 05.2024
Master of Arts - English Literature
HEMCHAND YADAV UNIVERSITY
01.2021 - 01.2022
Fine Artist
Self Employed
01.2019 - 07.2022
Bachelor of Science - PCM
Bhilai Mahila College
01.2014 - 01.2016
Work History
Customer Care Executive
Vodafone Idea
11.2024 - Current
- Maintained up-to-date knowledge of industry trends and competitor activities to provide informed recommendations to clients.
- Analyzed customer feedback and coordinated with internal teams to address and resolve issues promptly.
- Developed and implemented customer relationship management strategies to increase loyalty.
- Responded promptly to all-incoming calls, emails and online inquiries from customers
- Updated system with order specifics and customer details, preferences. and billing information
- Conducted regular follow-up calls and emails to ensure customer satisfaction and gather feedback
- Organized and led quarterly business review meetings with key clients to discuss service improvements and opportunities
Public Speaking Expert
PlanetSpark - Bhilai
12.2023 - 05.2024
- Provided feedback on student presentations in order to help them refine their public speaking skills.
- Developed and implemented lesson plans to teach public speaking techniques.
- Helped students recognize their strengths and weaknesses related to public speaking skills.
- Trained students in public speaking skills by engaging them in discussion-based activities about the plays they were performing
Fine Artist
Self Employed
01.2019 - 07.2022
- Utilized diverse mediums and techniques to create visually appealing art pieces.
- Developed sketches, illustrations and paintings for individual clients and businesses.
- Created detailed sketches and plans as a foundation for final artworks
- Produced intricate pieces of art by using ink, watercolors, charcoal, oit paints, pencils.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Education
Master of Arts - English Literature
HEMCHAND YADAV UNIVERSITY
Durg 01.2021 - 01.2022
Bachelor of Science - PCM
Bhilai Mahila College
Bhilai 01.2014 - 01.2016
Skills
Customer support
Call center operations
Customer service background
Well-organized
Summary
Experienced with handling customer inquiries and complaints efficiently to ensure satisfaction. Utilizes CRM tools to track and manage customer interactions seamlessly. Strong understanding of team collaboration and adaptability to meet dynamic service requirements.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsSimilar Profiles
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