Google Studio
ANKUR BHARGAVA
Senior Manager
Lucknow
Summary
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; aiming for assignments in Operations with a leading organization of repute
Overview
2
2
Languages
5
5
Certifications
12
12
years of professional experience
Work History
Senior Manager- I
Zepto
09.2023 - Current
- Led and managed warehouse operations, including inventory management, dispatch, inbound, and outbound processes.
- Oversaw daily operations to ensure efficient use of resources, and meet customer demands.
- Coordinate with suppliers for timely delivery of goods, and resolve any issues that may arise.
- Maintain accurate records of stock levels, orders, and shipments using ERP systems.
- Ensure compliance with company policies and procedures.
- Drive cost and process efficiency program management based on Lean Six Sigma methodologies.
- Design and develop end-to-end processes and business process excellence standard operating procedures (SOPs).
- Managing the internal and external audit calendar, following up on audits, and ensuring CAPA adherence.
- Measure performance, provide feedback, and hold teams accountable for their performance.
- Managing Defects and Damage Control Cost Optimization Charter.
- Supported the team in root cause analysis for customer complaints and defects to ensure proper implementation at the ground level.
- Lead Traceability exercises & Process training program
- Ensure end-to-end compliance with QMS/FSMS standardization, regulatory adherence (FSSAI/LM), audits, recalls.
- Led initiatives to manage deviations and non-nonperformance, resulting in improved performance.
- Implemented CAPA strategies to rectify issues and streamline process
- Promoted cross-functional alignment to enhance teamwork and project outcomes.
- Monitor product quality , testing and compliance with customer and regulatory specification
Manager -II
Zepto
01.2022 - 09.2023
- Developed and implemented process for quality audits of DH's & MH across PAN India
- Enhanced efficiency of Zepto in house Cafe operations through comprehensive process analysis and implementation
- Spearheaded the design, development, and execution of Quick Commerce DH & MH Standard Operation Procedure in collaboration with a team of Quality Managers.
- Designed and executed FSSAI audits nationwide, ensuring compliance with regulations.
- Created and implemented comprehensive white label product specifications for grocery items as well as FMCG products within the food and non-food sectors.
- Additionally, designed an innovative audit program to evaluate the performance of both white label and private label suppliers.
Assistant Quality Manager Private Label -West
Hands On Trades Pvt.Ltd.(Grofers/Blinkit)
10.2019 - 01.2022
- Led the development and management of executive teams.
- Held leadership as a Regional Quality Head for West Region.
- Oversaw quality improvement initiatives for Private label products and monitored operational process adherence.
- Monitored and inspected products to maintain established quality standards.
- Led initiatives related to product development and execution for FMCG, staples, and fruits and vegetables items in the regional market.
- Facilitated the growth of vendor partnerships through proactive audits and improved coordination for Grocery, Fruits & Vegetables products.
- Ensured delivery of high-quality products to distribution points.
- Managed the planning and execution of the third party contact manufacturing food handlers calendar, while closely monitoring complaints trends.
- Worked collaboratively with suppliers and product manager to implement continuous improvement measures through corrective and preventative actions.
- Designed and maintained FMCG & staples product specifications. Developed QMS for Grofers own brand supplier audit & development- PAN West. Benchmark and improved Staples & FMCG products.
- Analyse quality control data to identify trends and implement corrective actions to mitigate recurring defects.
- Monitored compliance with health and safety regulations within the manufacturing process, safeguarding employee well-being.
- Collaborated with production teams to identify and rectify quality-related issues, improving overall product standards.
Senior Executive QA-Private Label West
Hands On Trades Pvt. Ltd (Grofers /Blinkit)
02.2018 - 10.2019
- Performed supplier audits to ensure new product development and review existing product specifications, while also developing Quality Management Systems for Grofers' own brand supplier audit at PAN West.
Quality Executive
Spar Hypermarket (Landmark Group)
05.2015 - 02.2018
- Conducted thorough FSMS audits to assess adherence to standards within the Hypermarket Stores and Warehouse.
- Accountable for the conduction of PL facility audits, development of vendors, and ensuring batch clearance of PL product at vendor facilities. Also responsible for monitoring TP repacker through food safety audits with the objective of upgrading standards.
- Coordinated and managed in-house food safety training program.
- Upgraded food safety management system requirements at store level
- Managed Pan India customer complaints ensuring satisfactory closure within stipulated time frames.
- Executed new store layout design according to food safety regulations
Sr. Executive-QA
Mrs. Bector's Food Specialties Ltd.
10.2014 - 05.2015
- Played an integral role in implementing QA systems including HACCP, SQMS, and GMP practices.
- Conducted analysis of incoming raw materials and finished goods.
- Consistently upheld strict hygiene protocols to ensure compliance with regulations.
- Assessed operations at major fast-food chains such as McDonald's, KFC, and Burger King.
Education
Post Graduate Diploma - Dairy Technology
Annamalai University
01-2016
Master of Science - Microbiology
School of Studies In Microbiology Jiwaji Uni.
Gwalior01-2014
Skills
Quality SOP & Strategy Policy Formulation
Six Sigma Methodology
Process & Inventory Audit Mangement
Operation Management
Quick Commerce & E Commerce Operations
Food Regulatory Affairs and Compliance
Private Label
Accomplishments
- Developed and implemented a data-driven quality analysis approach, reducing quality- related costs by 10%
- Recognized with Best peoples manager award and business excellence award thrice
- Strategic plans for business achievement; ensured best in the class national benchmark quality products along with ensuring customer complaint less than .02% (Negligible of the packet sold)
- Ensured that all the vendors Qualified in GFSI audit by NSF (Reputed international food safety body) with more than 90% marks
- Improved productivity through process KPIs, adopting simple approach and implementing the same in current organization
Software
Tableau
SQL
Looker Studio
Certification
FOSTAC Advanced
PERSONAL INFORMATION
- Date of birth: 25/12/1992
- Nationality: Indian
- Gender: Male
Timeline
Senior Manager- I
Zepto
09.2023 - Current
Manager -II
Zepto
01.2022 - 09.2023
Assistant Quality Manager Private Label -West
Hands On Trades Pvt.Ltd.(Grofers/Blinkit)
10.2019 - 01.2022
Senior Executive QA-Private Label West
Hands On Trades Pvt. Ltd (Grofers /Blinkit)
02.2018 - 10.2019
Quality Executive
Spar Hypermarket (Landmark Group)
05.2015 - 02.2018
Sr. Executive-QA
Mrs. Bector's Food Specialties Ltd.
10.2014 - 05.2015
Master of Science - Microbiology
School of Studies In Microbiology Jiwaji Uni.
Post Graduate Diploma - Dairy Technology
Annamalai University