Ankush Bains
Chandigarh,CH
Summary
Adept at elevating customer satisfaction and streamlining operations, I leveraged my expertise in customer relationship management and staff supervision at Schwing Stetter India Pvt Ltd. By fostering teamwork and implementing effective solutions, I significantly enhanced service quality and operational efficiency, embodying a results-driven approach with a blend of key hard and soft skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager- Service
Schwing Stetter India Pvt Ltd
04.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Service Engineer
Schwing Stetter India Pvt Ltd
04.2019 - 03.2022
Service Engineer
Schwing Stetter India Pvt Ltd
10.2016 - 03.2019
Field Engineer
Jio Infocomm (Kutumbh Care)
04.2015 - 09.2016
Education
Bachelors of Technology - Electrical, Electronics And Communications Engineering
Himachal Pradesh Technical University
Nahan, India06.2014
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
Government Polytechnic
Rohru, India06.2011
Skills
- Customer Relationship Management
- Staff Supervision
- Operations Management
- Project management abilities
- Team motivation
- Customer Relations
- Product and service knowledge
- Workload Management
- Teamwork and Collaboration
- Customer Service
Timeline
Assistant Manager- Service
Schwing Stetter India Pvt Ltd
04.2022 - Current
Senior Service Engineer
Schwing Stetter India Pvt Ltd
04.2019 - 03.2022
Service Engineer
Schwing Stetter India Pvt Ltd
10.2016 - 03.2019
Field Engineer
Jio Infocomm (Kutumbh Care)
04.2015 - 09.2016
Bachelors of Technology - Electrical, Electronics And Communications Engineering
Himachal Pradesh Technical University
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
Government Polytechnic
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