Ankush Kumar
Sardulgarh,PUNJAB
Summary
Seeking a challenging and rewarding opportunity in the Banking industry which helps to grow with the organization and enhancing personal growth and career development.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Branch Head
Axis Bank Ltd.
09.2021 - Current
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Defined clear targets and objectives and communicated to other team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Branch Operations Manager
HDFC Bank Ltd.
11.2016 - 08.2021
- Lobby management
- CRL management
- Branch operation and cash management.
- Lead generation of Life Insurance, Mutual Fund and banking products.
- Handling clearing operations.
- Inventory management and indent requisition.
- Handling all customer queries of the branch.
- Achieving branch sales target.
- Team management
- Coordinating with colleagues regarding MIS to ensure the branch functioning (Financial and Non-Financial).
Teller
Kotak Mahindra Bank
08.2015 - 11.2016
- Branch operation and cash management.
- Lead generation of Life Insurance, Mutual Fund and banking products.
- Handling clearing operations.
- Inventory management and indent requisition.
- Handling all customer queries of the branch.
- Achieving branch sales target.
Junior Officer
HDFC Bank Ltd.
01.2012 - 08.2015
- Setting up the Branch operations.
- Handling all the operational activities like audit and compliance.
- Handling all customer queries of the branch.
- Collating and analyzing data for the department regarding the customer's complaints and providing solutions to the queries.
- Coordinating with colleagues regarding MIS to ensure the branch functioning (Financial and Non-Financial).
- Cash Management Services regarding cash indent and remittance.
- Sending reports to the Head office, corporate office and the regional office.
- Inventory management and indent requisition.
- Handling disbursement of Kissan Gold Card and Personal Loan.
- Handling DVU unit e.g. account opening.
- Handling clearing operations.
Education
Master of Science - Information Technology
Punjab Technical University
Jalandhar, India 04.2001 -
Bachelor of Arts -
Punjabi University
Patiala, India 04.2001 -
10+2 -
P.S.E.B.
Mohali, India01.2008
10th -
P.S.E.B.
Mohali, India01.2006
Skills
Operations management
Team supervision
Compliance management
Sales management
Operations management
Interests
Listening to music, Chatting
SUMMARY OF SKILLS
- Competent and result oriented professional offering over eleven years and two months of rich exposure across Banking Operations, Business Development, etc; currently spearheading as BRANCH MANAGER with AXIS Bank Ltd.
- Managing Banking Operations implementing strategies to improve business volumes and find new business opportunities.
SELF ANALSIS
- Optimistic.
- Hardworking.
- Progressive Attitude.
Timeline
Branch Head
Axis Bank Ltd.
09.2021 - Current
Branch Operations Manager
HDFC Bank Ltd.
11.2016 - 08.2021
Teller
Kotak Mahindra Bank
08.2015 - 11.2016
Junior Officer
HDFC Bank Ltd.
01.2012 - 08.2015
Master of Science - Information Technology
Punjab Technical University
04.2001 -
Bachelor of Arts -
Punjabi University
04.2001 -
10+2 -
P.S.E.B.
10th -
P.S.E.B.