Anny Vaid
Delhi
Summary
Experienced GDS & Development Trainer with over 8 years in Travel and Tourism. Deliver product training for travel agencies, focusing on reservations, exchanges, refunds, and hotel bookings. Facilitate NDC registrations and support in creating PNRs and reissuing tickets.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Gds & Development trainer
ITQ Techologies pvt ltd
10.2024 - Current
- Facilitated NDC registration and training for agencies, covering topics like creating PNRs, adding SSRs and OSIs, reissuing tickets, and processing refunds in Galileo.
- Conducted virtual and one-on-one training sessions for northern region agencies, enhancing their knowledge of GDS and NDC systems.
- Resolved agency queries regarding GDS and NDC bookings, fares, and reservations, ensuring accurate and timely support.
- Delivered comprehensive hotel reservation training to agency staff, improving their booking capabilities.
- Presented WAR (Weekly Activity Report) to senior management and authorities.
CWT-Trainer
Concentrix
08.2021 - 10.2024
- Conducted classroom training for new hires to enhance onboarding experience.
- Conducted training needs analysis to identify skill gaps.
- Facilitated calibration calls with clients to align expectations and improve service delivery.
- Conducted calibration calls with clients.
- Created PNRs with optional modifiers in Amadeus.
- Delivered communication skills sessions for new employees to strengthen team collaboration.
Senior Executive
Teleperformance
New Delhi
04.2012 - 08.2021
- Processed Expedia ticketing using SABRE GDS.
- Executed ticket exchanges including voluntary changes, involuntary adjustments, name corrections, and straight ticket modifications.
- Received inbound calls from GCO for name corrections, schedule changes, and partial/full refunds.
- Received inbound calls from customers for schedule changes and refunds.
- Called airline helpdesk to confirm booking status and ticket details.
- Made outbound calls to customers regarding booking issues like credit card declines.
- Processed partial and full international refunds using Amadeus.
Education
BA -
Delhi University
Delhi 04.2008 - 01.2011
12th -
C.B.S.E.
10th -
C.B.S.E.
6 Months Diploma - Aviation and Travel and Tourism management
Bharatiya Vidya Bhavan
DelhiSkills
- Amadeus
- NDC registration
- GDS systems
- Training development
- Galileo
Languages
- Hindi
- English
Hobbies and Interests
- Dancing
- Listening songs
Qualifications And Computer Proficiency
- 6 Months Diploma in Aviation and Travel and Tourism management from Bharatiya Vidya Bhavan.
- Working knowledge on all Microsoft windows and basic software packages.
- Proficient in Microsoft excel, word, outlook with good internet skill.
Personal Information
- Total Experience: 9 years
- Husband's Name: Mr Anurag Prasher
- Date of Birth: 04/20/91
- Gender: Female
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Gds & Development trainer
ITQ Techologies pvt ltd
10.2024 - Current
CWT-Trainer
Concentrix
08.2021 - 10.2024
Senior Executive
Teleperformance
04.2012 - 08.2021
BA -
Delhi University
04.2008 - 01.2011
12th -
C.B.S.E.
10th -
C.B.S.E.
6 Months Diploma - Aviation and Travel and Tourism management
Bharatiya Vidya Bhavan