Anoop Sebastian
Kozhikode, Mukkam
Summary
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Incheon motors pvt ltd
Kochi
12.2019 - Current
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Implementing new ideas for customer satisfaction
- Developing dealership SSI scores reducing customer complaints.
Airtel Prospect Handling L2 Advisor
Karvy digiconnect pvt ltd
Manglore
07.2018 - 11.2019
- Assisted with the preparation of New connection documents.
- Assisting new connection customers.
- Ensuring there is no complaints on new connection customers and take their feedbacks.
Customer Service Representative
Vertex altruist pvt ltd
Kochi
08.2017 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
St. Thomas Has Thottumukkam
Thottumukkam04-2014
Bachelor of Computer Applications -
MALABAR CHRISTIAN COLLAGE
KozhikodeSome College (No Degree) - Computer Applications
SIIT Computer Technologies Mukkam
Kozhikode MukkamSkills
- Call Center Operations
- In-person customer handling and customer satisfaction
- Understanding customer feedbacks and complaints promptly and giving proper solutions
- Maintaing customer satisfaction and customer relationship
- Adapt diffrent type of situations and make them as a improve factors
- Data Entry
Languages
English
Upper Intermediate
B2
Malayalam
Proficient
C2
Tamil
Intermediate
B1
Timeline
Customer Care Executive
Incheon motors pvt ltd
12.2019 - Current
Airtel Prospect Handling L2 Advisor
Karvy digiconnect pvt ltd
07.2018 - 11.2019
Customer Service Representative
Vertex altruist pvt ltd
08.2017 - 05.2018
High School Diploma -
St. Thomas Has Thottumukkam
Bachelor of Computer Applications -
MALABAR CHRISTIAN COLLAGE
Some College (No Degree) - Computer Applications
SIIT Computer Technologies Mukkam
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