ANSHUL BRIJPURIA
Summary
Results-driven Area Service Manager with a solid history of optimizing service operations and elevating customer satisfaction levels. Expertise in leading teams, strategic planning, and resolving complex issues. Established strong interdepartmental relationships to enhance service delivery. Notable success in implementing process improvements that boosted operational efficiency and customer experience.
Overview
10
10
years of professional experience
Work History
AREA SERVICE MANAGER (NEXA)
MARUTI SUZUKI INDIA LIMITED
Bhopal
05.2023 - Current
- Managed a team of Territory Managers to drive business growth and enhance customer retention.
- Implemented strategies for customer satisfaction, onboarding, and network expansion.
- Organized training sessions for stakeholders to maintain knowledge of industry best practices.
- Investigated customer-reported issues related to product malfunctions or defects.
- Developed and executed strategies that improved customer satisfaction, boosting sales and profits.
- Conducted cost analysis on repair jobs to optimize efficiency and reduce expenses.
- Analyzed data from customer surveys to pinpoint service delivery improvement areas.
- Forecasted business results by analyzing performance data for upper management.
TERRITORY SERVICE MANAGER (ARENA)
MARUTI SUZUKI INDIA LIMITED
Pune
05.2018 - 05.2023
- Enhanced profitability of Aftersales Operations across authorized dealerships.
- Provided technical support to internal teams for resolution of complex customer issues.
- Managed dealer productivity initiatives to achieve operational excellence.
AREA ENGINEER
VOLVO TRUCKS INDIA, VE COMMERCIAL VEHICLES
Singrauli
07.2016 - 04.2018
- Effectively supervising the performance of the Channel Partners with key emphasis on achieving Revenue Targets with parts and service sales and ensuring Customer Satisfaction.
SPECIAL PROJECTS
VOLVO TRUCKS INDIA, VE COMMERCIAL VEHICLES
Bengaluru
07.2015 - 07.2016
- Effectively working in collaboration with cross functional team to develop and strategize business actionable areas basis data analytics for profitable business operations.
- - Implementation of QMS, Uptime Center (Volvo) was a major deliverable project.
Education
Bachelor of Engineering - Mechanical
Bhilai Institute of Technology
Durg,India01.2015
Skills
- Time management
- Proactive and adaptable
- Collaborative team player
- Goal-oriented leadership
- Data analytics and management
- Customer relationship management
- Network expansion
- After-sales and dealership operations
- Strategic service planning
Professional Achievements
- MARUTI SUZUKI INDIA LIMITED, Exceptional Performer (5/5): FY2021-22, Star Performer (4/5): FY2022-23, FY2020-21, Customer Satisfaction Performer award - Q1 (FY 22-23), Q3 (FY22-23) and FY (21-22)
- VOLVO TRUCKS INDIA, Star Performer (4/5): FY2017-18, Customer Satisfaction Performer award - FY2017-18
Accomplishments
- Consecutively secured All India Rank 1 in the Area Office across MSIL's 19 area offices based on evaluation in the parameters of customer satisfaction, customer retention, and network expansion
Websites
Skills
- Time management
- Fast and First mover
- Team player
- Organized
- Flexible
- Goal-oriented
Affiliations
- Appreciated for highest Network addition and simultaneously ensuring high productivity and profitability in workshop operations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
AREA SERVICE MANAGER (NEXA)
MARUTI SUZUKI INDIA LIMITED
05.2023 - Current
TERRITORY SERVICE MANAGER (ARENA)
MARUTI SUZUKI INDIA LIMITED
05.2018 - 05.2023
AREA ENGINEER
VOLVO TRUCKS INDIA, VE COMMERCIAL VEHICLES
07.2016 - 04.2018
SPECIAL PROJECTS
VOLVO TRUCKS INDIA, VE COMMERCIAL VEHICLES
07.2015 - 07.2016
Bachelor of Engineering - Mechanical
Bhilai Institute of Technology
Similar Profiles
Pankaj ChandPankaj Chand
Procurement Supervisor at Maruti Suzuki India LimitedProcurement Supervisor at Maruti Suzuki India Limited
Paramveer SinghParamveer Singh
Deputy Manager at Maruti Suzuki India LimitedDeputy Manager at Maruti Suzuki India Limited
Vijay PatilVijay Patil
Deputy Manager at Maruti Suzuki India LimitedDeputy Manager at Maruti Suzuki India Limited
SAIKAT MALSAIKAT MAL
Quality Assurance Engineer at MARUTI SUZUKI INDIA LIMITEDQuality Assurance Engineer at MARUTI SUZUKI INDIA LIMITED
Karan BakshiKaran Bakshi
Area Sales Manager, NEXA Channel at Maruti Suzuki India LimitedArea Sales Manager, NEXA Channel at Maruti Suzuki India Limited