Anu Achuthan
Senior Account Manager/Client Partner
Bengaluru,Karnataka
Summary
Dynamic Senior Key Account Manager with a proven track record at ITC Infotech Ltd, excelling in client retention and strategic account planning. Expert in cross-functional collaboration and market trend analysis, driving significant revenue growth and enhancing client satisfaction through tailored solutions. Adept at fostering long-term partnerships and mentoring teams for improved performance.
Overview
18
18
years of professional experience
Work History
Senior Key Account Manager
ITC Infotech Ltd
Bengaluru
03.2021 - Current
- Managing a portfolio of ~5 Million USD business including enterpise accounts & GCC Global capability center accounts
- Cultivated strong relationships with key clients, driving customer retention and enhancing satisfaction through tailored solutions.
- Led cross-functional teams to develop strategic account plans, aligning resources to meet client objectives effectively.
- Analyzed market trends and competitive landscape, informing strategic initiatives that enhanced service offerings and client engagement.
- Implemented performance metrics to assess account health, enabling proactive management and increasing overall client satisfaction.
Account Manager - Key Accounts
ITC Infotech Ltd
04.2018 - 02.2021
- Responsible for managing key accounts client engagement for the second largest insurance broker and largest healthcare services in the US
- Led strategic account initiatives, enhancing client relationships and driving revenue growth through tailored solutions.
- Developed and executed account plans, aligning services with client objectives to improve satisfaction and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented CRM systems to streamline account tracking, improving data accuracy and client communication.
- Coordinated cross-functional teams to ensure seamless delivery of services, resulting in increased operational efficiency.
- Analyzed key account performance metrics, identifying opportunities for process improvements and enhanced service delivery.
- Mentored junior team members, sharing best practices in account management and enhancing team performance.
- Facilitated regular client meetings to assess needs and align solutions, fostering long-term partnerships and trust.
Business Development Manager
ITC Infotech Ltd
04.2008 - 03.2018
- Responsible for new logos for enterprise business and GCC across industries
- Conducted market research to identify potential client needs, contributing to enhanced customer engagement strategies.
- Assisted in developing strategic partnerships by analyzing competitive landscapes and identifying opportunities for collaboration.
- Supported the creation of marketing materials by coordinating with cross-functional teams, improving brand visibility and outreach.
- Contributed to sales presentations by compiling relevant data and insights, facilitating informed decision-making among stakeholders.
- Responsible for driving business growth along with technology partners and independent software vendors (ISVs), which included product license sales and services.
Education
High School Diploma -
St Lourdes High School
Bengaluru, IndiaMaster of Science -
University of Madras
04.2001 -
Bachelor of Science -
University of Madras
Bengaluru 04.2001 -
Skills
Key account management
Timeline
Senior Key Account Manager
ITC Infotech Ltd
03.2021 - Current
Account Manager - Key Accounts
ITC Infotech Ltd
04.2018 - 02.2021
Business Development Manager
ITC Infotech Ltd
04.2008 - 03.2018
Master of Science -
University of Madras
04.2001 -
Bachelor of Science -
University of Madras
04.2001 -
High School Diploma -
St Lourdes High School