Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst

Anuj Shukla

Senior Analyst
Lucknow

Summary

Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 3+ years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Senior Analyst

HCLTech
Lucknow
11.2019 - Current
  • Promoted from Tier-1, Tier 1.5 to Tier - 2 level Network Engineer currently at Cisco Telepresence team, I was responsible for handling pro-active/reactive network related alerts of Telepresence devices for multiple customers as a part of Go-To Market Team with niche customers.
  • Part of customer facing delivery team, handled customer issues and escalations effectively.
  • Designed a new methods to enhance MTTA/MTTR management reducing MTTA/MTTR SLA breach effectively.
  • Resolved Telepresence and Webex escalated issues effectively as a network engineer by providing correct root cause and the resolution to the customers.
  • Awarded one of the top rankings: Excellent Performer rating twice consecutively for the period of Nov, 2019-Nov, 2020; Nov, 2020 - Nov, 2021.
  • Got selected in Technical Academy for Network Voice/Video offered by HCL Technologies on performance basis.
  • Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
  • Mentored other engineers in terms of auditing the work done and quality enhancements.
  • Handled team of 9 Tier - 1 engineers in terms of the contribution to teams overall productivity.


Cloud Consultant

Hitachi Systems Micro Clinic
New Delhi
01.2017 - 09.2017
  • Responsible for bringing new business to Hitachi's Cloud Vertical.
  • Expanding the Cloud adoption at SME sector.
  • Encouraging SMEs to migrate from On-Premises deployment to Cloud by detailed analysis of their IT infrastructure.
  • Worked together with Cloud giants like AWS, Microsoft Azure and Oracle Cloud to increase their cloud footprint in North - Indian markets.

Education

B.Tech in Computer Science - Cloud Computing And Virtualization

University of Technology And Management (Now MIT)
Shillong
07.2013 - 06.2017

Skills

Knowledge of business operations

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Certification

ITIL 4 Foundation

Interests

Gardening

Mentorships

Cooking ang curating vegan recipes

Travelling

Musical - Indian Classical

Timeline

Cisco Certified Network Associate Collaboration (CCNAC)

01-2021

ITIL 4 Foundation

10-2020

Senior Analyst

HCLTech
11.2019 - Current

Cloud Computing and Virtualization Specialist

05-2017

Cloud Consultant

Hitachi Systems Micro Clinic
01.2017 - 09.2017

B.Tech in Computer Science - Cloud Computing And Virtualization

University of Technology And Management (Now MIT)
07.2013 - 06.2017

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Anuj ShuklaSenior Analyst