Summary
Overview
Work History
Education
Skills
Certification
Languages
Internship
Timeline
Generic
Anuja Rai

Anuja Rai

Lucknow

Summary

Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Deputy Manager II - Branch Operations & Compliance

ICICI Bank Ltd
Lucknow
12.2023 - Current
  • Managing branch operations, services & compliance
  • Taking care of the new customers Acquisition
  • Monitoring daily operations and ensure compliance with company policies and regulations.

Assistant Manager- Sales & Operation

YES Bank Ltd
Lucknow
07.2023 - 11.2023
  • Responsible for acquiring new high value clients
  • Maintaining a committed and fruitful relationship with the customers
  • Responsible for selling and cross-selling of Banking products
  • Portfolio Management
  • Achieving growth and sales targets

Officer - Sales

Axis Bank Ltd
Lucknow
08.2021 - 06.2023
  • New Client Acquisition (Current & Saving Accounts)
  • Portfolio Management
  • Customer Service

Recruiting HR

Directosys
Bangalore
06.2019 - 05.2020
  • Company Overview: Bangalore
  • Talent acquisition: Sourcing, Attracting and conducting interviews of new talent for organization
  • HR functions in maintaining confidentiality and data
  • On boarding and orientation of new employees
  • Develop programs to enhance employee relations and offer employee support to each staff member
  • Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction
  • Bangalore

Education

MBA - Marketing & HR

UPES
Dehradun, UK
01.2022

B.Com Honors -

BBD University
Lucknow, UP
01.2019

Intermediate -

St. Joshep School
Gorakhpur, UP
01.2016

High School -

St. Joshep School
Gorakhpur, UP
01.2014

Skills

  • Quick decision-making abilities
  • Process and procedure development
  • Financial Management
  • Customer service and satisfaction
  • Money Handling
  • Customer Relations
  • Retail Operations
  • Compliance understanding
  • Due diligence
  • Transaction monitoring

Certification

  • Certificate in Human Resource Management: HR for people manager
  • Certificate in market research & Consumer behavior
  • Certificate in Leading Team
  • Certificate in Learning: How to Learn

Languages

  • English
  • Hindi

Internship

HCL Training and Staffing Services Pvt Ltd, Lucknow, Uttar Pradesh, 3 months, Recruiting and Selection HR, 01/21, 04/21

Timeline

Deputy Manager II - Branch Operations & Compliance

ICICI Bank Ltd
12.2023 - Current

Assistant Manager- Sales & Operation

YES Bank Ltd
07.2023 - 11.2023

Officer - Sales

Axis Bank Ltd
08.2021 - 06.2023

Recruiting HR

Directosys
06.2019 - 05.2020

MBA - Marketing & HR

UPES

B.Com Honors -

BBD University

Intermediate -

St. Joshep School

High School -

St. Joshep School

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Anuja Rai