Anuja Rai
Lucknow
Summary
Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager II - Branch Operations & Compliance
ICICI Bank Ltd
Lucknow
12.2023 - Current
- Managing branch operations, services & compliance
- Taking care of the new customers Acquisition
- Monitoring daily operations and ensure compliance with company policies and regulations.
- Reviewed financial statements and reports to ensure accuracy of data.
- Identified cost-saving opportunities that helped reduce expenses significantly.
- Maintained accurate records of all customer accounts, ensuring timely invoicing and payment collection.
Assistant Manager- Sales & Operation
YES Bank Ltd
Lucknow
07.2023 - 11.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
Relationship Manager
Axis Bank Ltd
Lucknow
08.2021 - 06.2023
- Responded promptly to customer inquiries or complaints in a polite manner.
- Developed and maintained relationships with key clients and stakeholders.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Recruiting HR
Directosys
Bangalore
06.2019 - 05.2020
- Maintained a database of potential candidates for future recruitment needs.
- Conducted reference checks on selected candidates prior to extending an offer of employment.
- Coordinated onboarding activities such as background check processing, orientation scheduling, preparing training materials.
Education
MBA - Marketing & HR
UPES
Dehradun, UK01.2022
B.Com Honors -
BBD University
Lucknow, UP01.2019
Intermediate -
St. Joshep School
Gorakhpur, UP01.2016
High School -
St. Joshep School
Gorakhpur, UP01.2014
Skills
- Quick decision-making abilities
- Process and procedure development
- Financial Management
- Customer service and satisfaction
- Money Handling
- Customer Relations
- Retail Operations
- Compliance understanding
- Due diligence
- Transaction monitoring
- Month end close
- Reporting and documenting
Certification
- Certificate in Human Resource Management: HR for people manager
- Certificate in market research & Consumer behavior
- Certificate in Leading Team
- Certificate in Learning: How to Learn
- Certificate in digital risk management
Internship
HCL Training and Staffing Services Pvt Ltd, Lucknow, Uttar Pradesh, 3 months, Recruiting and Selection HR, 01/21, 04/21
Languages
- English
- Hindi
Timeline
Deputy Manager II - Branch Operations & Compliance
ICICI Bank Ltd
12.2023 - Current
Assistant Manager- Sales & Operation
YES Bank Ltd
07.2023 - 11.2023
Relationship Manager
Axis Bank Ltd
08.2021 - 06.2023
Recruiting HR
Directosys
06.2019 - 05.2020
MBA - Marketing & HR
UPES
B.Com Honors -
BBD University
Intermediate -
St. Joshep School
High School -
St. Joshep School