Anurag Agarwal

· Analyze client’s business requirements and processes of different modules like Appraisal, Promotion, and Band Distribution Module.

Document analysis, interviews, workshops, and workflow analysis and translating to BRD and FRD.

· Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, EPIC, user stories, workflow/process diagrams, data flow/data model diagrams.

· Prepare business requirements documents, user manuals, business process documents, responsible for defining requirements, scope and objectives related to overall business strategies for applications and services together with Client.

· Manage Agile Teams and performed Scrum Master Role. Perform and understand SDLC cycle, user Story Identification & analysis along with validation of requirements with Clients/Stakeholders.

· Led all sprints planning, Sprint reviews, sprint retrospectives, and daily scrum with the development team resulting in product features and reached .5 million users

· Ensure all governance, risk management, controls and compliance requirements are considered during development of requirements and designs.

· Conduct 5+ levels of testing including functional, Security, UAT, integration, and performance to verify the client’s needs are met

· Work effectively in collaboration with other team members, partners and other support functions when required and to ensure implementation of appropriate unit and module testing; detect, report, investigate and fix defects in the application.

.Collecting and interpreting data, analyzing results, identifying patterns and trends in data sets. Load, manipulate, process and normalize data in Tableau

· 15 months of experience working at client location(Riyadh) to understand client requirements in greater details.

· Worked on Order Management, Service Management, Number SIM management, shipment, Mobile Number Portability, billing etc.

· Troubleshoot customer issue in production and deploy data fixes in production PLSQL/UNIX Script to automate process.

· Deployed new Change Request and modifying business functionality without effecting current functionality.

· Worked in cross functional teams to analyze requirements and fix complex issue.

· Use analytical approach in customer consumption using SQL/Excel and used that data to launch newer packages relevant to the target Audience and increase the revenue by 6%

· Used different tools like JIRA/BMC Incident to prioritize the work and complete it within SLA.

· Maintained the inventory of Number SIM Management of Active/Inactive/Available/Registered and Special number and the SIM Allocated to these Number in real time based on the transaction.