Anurag Trivedi

• Monitoring and maintaining networks and servers.
• Upgrading, installing, and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Maintaining company assets records like laptops, firewalls, etc. of the company.
• Manage G-suite administration. Handing 600+ users pan-India.
• Monitoring, diagnosing, installing, configuring, and maintaining CCTV camera systems and their associated components.
• Attend to general IT inquiries and requests daily.
• Conduct cost-benefit analyses for necessary upgrades, monitoring vendors for optimal service
• Ensuring timely delivery of the management information system (MIS) report to the management.
• Configure and troubleshoot Firewalls and switches, as well as access points and routes.

• Developed and implemented strategies to increase executive efficiency.

• Prepared presentations for internal and external stakeholders.

• Established relationships with key partners and vendors to ensure successful project outcomes.

• Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.

• Negotiated contracts with suppliers to maximize value for the company.

• Acted as liaison between upper management and lower level personnel.

• Reviewed proposals from potential vendors before making purchasing decisions.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

• Provided technical support to customers over the phone and in person for Apple products.

• Assisted customers with software installation and setup of their devices.

• Maintained up-to-date knowledge of new technologies available from Apple.

• Diagnosed complex problems and identified solutions for a wide range of issues.

• Coordinated with vendors in order to obtain special parts needed for specific repairs or upgrades.

• Diagnosed faults related to laptop hardware components like hard drives, RAM modules, batteries.
• Resolved compatibility issues between different versions of operating systems installed on a single machine.
• Managed computer hardware and software by installing new components and updating existing parts.
• Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
• Repaired broken laptop components such as motherboards, LCDs and keyboards.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Troubleshooted laptop hardware and software issues for customers.
• Organized regular cycle counts of physical inventory to ensure accuracy of system data.
• Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.

• Developed and implemented sales strategies to meet customer needs and increase revenue.
• Delivered food items to customers in a timely manner, following all safety protocols.
• Maintained records of deliveries, including customer names, addresses, and contact information.
• Reported any incidents observed during route to management promptly.
• Managed time efficiently when making multiple stops along designated routes.
• Resolved customer inquiries in a professional manner while adhering to company standards.

• Maintaining Laptops, Desktop, All in One & Workstation
• Replacements all laptops hardware's
• Handling Corporate & End Users Calls
• Handling Also Escalations Calls
• Diagnosed faults related to laptop hardware components like hard drives, RAM modules, batteries.
• Resolved compatibility issues between different versions of operating systems installed on a single machine.
• Managed computer hardware and software by installing new components and updating existing parts.
• Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
• Repaired broken laptop components such as motherboards, LCDs and keyboards.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Troubleshooted laptop hardware and software issues for customers.

• Maintaining Laptops, Desktop, All in One & Workstation
• Replacements all laptops hardware's
• Handling Corporate & End Users Calls
• Handling Also Escalations Calls
• Diagnosed faults related to laptop hardware components like hard drives, RAM modules, batteries.
• Resolved compatibility issues between different versions of operating systems installed on a single machine.
• Managed computer hardware and software by installing new components and updating existing parts.
• Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
• Repaired broken laptop components such as motherboards, LCDs and keyboards.
• Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
• Troubleshooted laptop hardware and software issues for customers.