Anurag Singh Raghuvnashi
Program Manager,
Gurgaon
Summary
Seasoned Program Manager and Certified Scrum Master with more than 6 years of experience in Program Management and Operations. Well versed with New Product Development, Customer Success Management and operational excellence, who is attentive to details and demonstrative Scrum Master communicating effectively with and leading high-performance teams.
Overview
9
9
years of professional experience
4
4
Certificates
Work History
Project Delivery Manager
Astha Credit and Securities PVT Limited
Bengaluru
03.2023 - Current
- Proactively analyze critical areas for improvement to manage client central operations impacting key revenue metrics
- Develop programs, and roadmaps to build central processes catering to multiple clients - Own KPIs and performance improvement initiatives in support
- Collaborate with multiple departments including Operations/Acquisitions/Sales Team to understand and quantify the impacts of key business decisions and tradeoffs
- Develop performance metrics to assist with driving business result and lead initiatives to identify and eliminate root causes of defects and build opportunities to improve or simplify SOPs in order to drive efficiency
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
- Ability to pull data and to perform ad hoc reporting and analysis as needed
Program Manager Cum Scrum Master
Great Learning (Byjus)
Gurgaon
02.2021 - 12.2022
- New Product Development : Oversaw development of 4 new products. Implemented Agile as strategic asset of culture and business value in developing & scaling Data Science courses. Drive key performance metrics of products along with sales, marketing and finance team. Products developed like Capstones, SQL and Data Science on Cloud using AWS.Total revenue booked through these products was $180,000 and counting. Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Business Operations : Enabling Top executives across Globe to learn successfully in Data Science & Business Analytics and Artificial Intelligence with Machine Learning programs offered by University of Texas at Austin & Great Learning. Leading team of Program Coordinators to ensure seamless program operations & delivery to over 650+ Global mid/top level executive learners on monthly basis.
- Customer Success Management : Created customer support strategies to increase customer retention. Successfully ensured minimum 22% referral is generated from International DSBA cohorts by ensuring top of class delivery. Supervised a reactivation drive and helped in raising $ 375,000 from deferred learners. Implemented efficient techniques for Program Managers to build strong rapport with learners to attain rich engagements.
- Team Management and Organizational building :Mentored and guided a team of 8 to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity and commitment to friendly service. Coordinated daily sprints and bi-weekly retrospective and clear sprint backlogs. Participated in cross-functional team-building activities.
Senior Analyst
American Express
Gurgaon
08.2018 - 09.2019
- Handled end to end KYC, OFAC, AML and Sanction of application. Carried out analysis of FICO score with Experian, Transunion, Dun and Bradstreet
- Ensured timely calculation of debt / income ratio and analysis of portfolio exposure.
- Processed credit card and loan applications submitted by applicant for personal and small business..
- Managed client pool of 200 individuals and 45-50 small business applications every month. Carried out statistical reviews to uncover trends, patterns and variations
Financial Program Analyst
Barclays
Noida
01.2017 - 08.2018
- Adhered to FCA legislation to provide correct and accurate information
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
- Worked with customer to create debt repayment plan based on current financial condition
- Trained new team members on scripts, company services and operational strategies
Assistant Manager - Operations
HDFC Bank
Varanasi
07.2014 - 03.2016
- Processed transaction on time with no processing error and controlled issues pertaining to operating risk and compliance with RBI rules & regulations.
- Supervised portfolio of around 350 clients of Trade-Forex and NRI clients as their Relationship Manager. Led investments, long term and short-term plans for clients.
- Accountable for Inward & Outward Remittances, sale & purchase of FOREX.
- Maintaining proper CRM. Generated MIS reports / documents for smooth movement of operations
- Forecasted trends and recommended improvements based on financial risk analyses
Education
MBA - International Trade And Finance
Banaras Hindu University
Varanasi 06.2012 - 06.2014
Bachelor of Commerce -
National College
Lucknow 06.2009 - 04.2012
Skills
Process Excellence
Lean / Six Sigma
Sprint Grooming
Jira
Sql
Agile Methodologies
Stakeholder Management
Team Leadership
Data Storytelling
Advance Excel
Certification
Certified Scrum Master
Timeline
Project Delivery Manager
Astha Credit and Securities PVT Limited
03.2023 - Current
Certified Scrum Master
10-2022
Lean Six Sigma (Green Belt)
03-2022
Program Manager Cum Scrum Master
Great Learning (Byjus)
02.2021 - 12.2022
Tableau
08-2020
Sql
07-2020
Senior Analyst
American Express
08.2018 - 09.2019
Financial Program Analyst
Barclays
01.2017 - 08.2018
Assistant Manager - Operations
HDFC Bank
07.2014 - 03.2016
MBA - International Trade And Finance
Banaras Hindu University
06.2012 - 06.2014
Bachelor of Commerce -
National College
06.2009 - 04.2012