Anushka Baisya
Bangalore
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Finance Operations Manager
MasaiSchool
Bangalore
09.2025 - 09.2025
- Assisted in managing financial operations for educational programs at MasaiSchool.
- Maintained financial records and documentation in line with organizational standards.
- Coordinated invoice processing and payment schedules for vendor services.
- Provided administrative support for audits and financial reviews as needed.
- Worked with the NBFC team for the loan creation process.
- Guided clients in selecting the most suitable financial products and repayment options
- Spearheaded high-volume B2C counseling and revenue operations during peak admissions, leading teams that enabled ₹7 Cr in revenue in 7 days, and ₹15 Cr in the following month.
- Implemented AI-based automation for calls and messages, reducing manual call volume by 30%, while ensuring timely payment reminders for students, and enabling them to conveniently select their preferred mode of payment.
Senior Business Development Associate
Upgrad
Bangalore
12.2022 - 08.2023
- Mentoring and guiding potential learners who are looking for career advice.
- Counseling potential learners and showing them how upGrad can catalyze their careers.
- Handling inbound calls to solve all doubts and concerns, and providing them with a smooth onboarding process.
- Establishing the uniqueness and effectiveness of upGrad's model of learning.
- Maintaining a detailed database of all interactions with leads and providing constant feedback to the marketing team.
- Owning the complete sales closing cycle: lead assignment, making calls, product demonstration, handling objections, negotiation, sales closing, and post-sales relationship.
- Helping clients with the finance process, which includes document collection, CIBIL checking, document verification, KYC, ENACH, and approving the loan amount.
- Guiding new joiners and helping them achieve their targets.
- CRM handling [Leadsquared,Zoho]
Business Development Associate
Byjus'
Bangalore
11.2021 - 11.2022
- Enhanced operational efficiency through consistent performance, dedication, and process improvements.
- Facilitated effective team communication, and prepared key information for meetings and discussions.
- Managed the complete end-to-end sales cycle, from lead generation to conversion, driving revenue growth.
- Applied critical thinking to analyze challenges, evaluate alternatives, and implement effective solutions.
- Assessed customer requirements to deliver tailored solutions that aligned with their needs.
- Successfully sold UPSC, CAT, CLAT, and GATE courses through cold calling, email outreach, and online demonstrations.
- Oversaw and maintained a structured sales pipeline to ensure a steady business flow.
- Proficient in using LeadSquared CRM for lead management, tracking, and reporting.
Education
Bachelor of Commerce - Accounting And Finance
North Bengal St. Xaviers' College
Jalpaiguri08-2021
Skills
- Operations and analytics: CRM (Zoho, Salesforce), Mixpanel, Metabase, advanced Excel, Google Sheets
- Strategic execution: process optimization, OKRs, EdTech ops, outcome models, stakeholder sync
- Sales and funnel ops: lead qualification, payment recovery, CRM counseling, B2C conversions
- CX and support systems: ticketing tools, NPS analysis, feedback loops, escalations, lifecycle management
- Team and People Ops: Training, Onboarding, SOPs, KRAs, Coaching, Team Enablement
Timeline
Finance Operations Manager
MasaiSchool
09.2025 - 09.2025
Senior Business Development Associate
Upgrad
12.2022 - 08.2023
Business Development Associate
Byjus'
11.2021 - 11.2022
Bachelor of Commerce - Accounting And Finance
North Bengal St. Xaviers' College
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