Summary
Overview
Work History
Education
Skills
Timeline
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Anushka Baisya

Bangalore

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Finance Operations Manager

MasaiSchool
Bangalore
09.2025 - 09.2025
  • Assisted in managing financial operations for educational programs at MasaiSchool.
  • Maintained financial records and documentation in line with organizational standards.
  • Coordinated invoice processing and payment schedules for vendor services.
  • Provided administrative support for audits and financial reviews as needed.
  • Worked with the NBFC team for the loan creation process.
  • Guided clients in selecting the most suitable financial products and repayment options
  • Spearheaded high-volume B2C counseling and revenue operations during peak admissions, leading teams that enabled ₹7 Cr in revenue in 7 days, and ₹15 Cr in the following month.
  • Implemented AI-based automation for calls and messages, reducing manual call volume by 30%, while ensuring timely payment reminders for students, and enabling them to conveniently select their preferred mode of payment.

Senior Business Development Associate

Upgrad
Bangalore
12.2022 - 08.2023
  • Mentoring and guiding potential learners who are looking for career advice.
  • Counseling potential learners and showing them how upGrad can catalyze their careers.
  • Handling inbound calls to solve all doubts and concerns, and providing them with a smooth onboarding process.
  • Establishing the uniqueness and effectiveness of upGrad's model of learning.
  • Maintaining a detailed database of all interactions with leads and providing constant feedback to the marketing team.
  • Owning the complete sales closing cycle: lead assignment, making calls, product demonstration, handling objections, negotiation, sales closing, and post-sales relationship.
  • Helping clients with the finance process, which includes document collection, CIBIL checking, document verification, KYC, ENACH, and approving the loan amount.
  • Guiding new joiners and helping them achieve their targets.
  • CRM handling [Leadsquared,Zoho]

Business Development Associate

Byjus'
Bangalore
11.2021 - 11.2022
  • Enhanced operational efficiency through consistent performance, dedication, and process improvements.
  • Facilitated effective team communication, and prepared key information for meetings and discussions.
  • Managed the complete end-to-end sales cycle, from lead generation to conversion, driving revenue growth.
  • Applied critical thinking to analyze challenges, evaluate alternatives, and implement effective solutions.
  • Assessed customer requirements to deliver tailored solutions that aligned with their needs.
  • Successfully sold UPSC, CAT, CLAT, and GATE courses through cold calling, email outreach, and online demonstrations.
  • Oversaw and maintained a structured sales pipeline to ensure a steady business flow.
  • Proficient in using LeadSquared CRM for lead management, tracking, and reporting.

Education

Bachelor of Commerce - Accounting And Finance

North Bengal St. Xaviers' College
Jalpaiguri
08-2021

Skills

  • Operations and analytics: CRM (Zoho, Salesforce), Mixpanel, Metabase, advanced Excel, Google Sheets
  • Strategic execution: process optimization, OKRs, EdTech ops, outcome models, stakeholder sync
  • Sales and funnel ops: lead qualification, payment recovery, CRM counseling, B2C conversions
  • CX and support systems: ticketing tools, NPS analysis, feedback loops, escalations, lifecycle management
  • Team and People Ops: Training, Onboarding, SOPs, KRAs, Coaching, Team Enablement

Timeline

Finance Operations Manager

MasaiSchool
09.2025 - 09.2025

Senior Business Development Associate

Upgrad
12.2022 - 08.2023

Business Development Associate

Byjus'
11.2021 - 11.2022

Bachelor of Commerce - Accounting And Finance

North Bengal St. Xaviers' College

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Anushka Baisya