Sushmith Garshe
AIML Data OPS Annotation Analyst
Summary
A professional with over 9 years of extensive experience in data operations, business analytics, and customer service management. Currently spearheading Al/ML Data Operations at Apple Inc., I excel in optimizing data workflows and enhancing data quality, ensuring the seamless development and deployment of Al/ML models. Prior roles at Deloitte Touche & Tohmatsu Limited and Amazon Development Center have honed my skills in business workplace analysis and customer service operations, respectively, allowing me to deliver superior support and insights that drive strategic business decisions and customer satisfaction. I am adept at leading cross-functional teams and projects that enhance operational efficiencies, elevate customer experiences, and contribute to the company's bottom line.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
AIML Data Ops
APPLE INC.
03.2021 - Current
- Spearheaded initiatives that significantly improved the accuracy and efficiency of data pipelines for Al/ML projects, contributing to the enhancement of predictive models and personalization features
- Implemented best practices in data governance and compliance, aligning with industry standards and company policies.
Business Workplace Service Analyst
Deloitte Touche & Tohmatsu Limited
03.2019 - 02.2021
- Played a pivotal role as a Business Workplace Service Analyst, facilitating the seamless execution of client engagements through robust support and analysis
- Enhanced internal processes and tool utilization, leading to improved productivity and client deliverable quality across global contact centers by assisting internal Deloitte employees in creating engagements for Client Deliverables
- Handling B2B calls, where we support internal Deloitte employees in all the business applications used by them.
Team Supervisor - Customer Service Operations
Amazon Development Center
05.2015 - 02.2019
- As a Team Supervisor in Customer Service Operations, led a team of 15 executives to achieve and maintain top-tier service levels
- Instituted a comprehensive training and development program, significantly reducing escalation rates and improving client satisfaction scores
- Instrumental in the development and analysis of performance reports, identifying key trends and implementing strategic improvements in service delivery.
Education
Bachelor of Business Administration (B.B.A) -
Bhavan's Vivekananda Degree College.
06.2012 - 05.2016
Intermediate (Mathematics, Physics, Chemistry) - undefined
Railway Junior College
06.2010 - 05.2012
Secondary School Certificate - undefined
Pragathi High School
06.2009 - 05.2010
Skills
Computer Skills
Critical Thinking
Customer Service
AI/ML Data Operations & Analytics
Business Analysis & Workplace Services
Business Analysis & Workplace Services
Expertise in Al/ML Data Operations & Analytics
Strong background in Business Analysis & Workplace Services
Proficient in Customer Service Management & Operations
Skilled in Data Quality Assurance & Governance
Adept at Team Leadership & Development
Excellent Problem-solving & Analytical Abilities
Timeline
AIML Data Ops
APPLE INC.
03.2021 - Current
Business Workplace Service Analyst
Deloitte Touche & Tohmatsu Limited
03.2019 - 02.2021
Team Supervisor - Customer Service Operations
Amazon Development Center
05.2015 - 02.2019
Bachelor of Business Administration (B.B.A) -
Bhavan's Vivekananda Degree College.
06.2012 - 05.2016
Intermediate (Mathematics, Physics, Chemistry) - undefined
Railway Junior College
06.2010 - 05.2012
Secondary School Certificate - undefined
Pragathi High School
06.2009 - 05.2010