Kajool Jain

Core Responsibilities:
● Listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted into the grading program
● Usage of language and cultural knowledge, along with analytical skills to evaluate response against guidelines

Work on different Core projects that helps in product development

• Collected feedback, analyzed data, and implemented action plans to enhance product potential.
• Drove customer-centric business strategy using Voice of Customer (VoC) initiatives.
• Created visualized reports for key stakeholders and executives with actionable insights.
• Performed analytics with a deep understanding of data flow and structures.
• Identified root causes for customer satisfaction issues and sudden inflows.
• Converted feedback data into actionable insights for a better customer experience.
• Defined root causes by analyzing trends in areas of improvement.
• Collaborated with stakeholders in different regions to understand issues and provide solutions.
• Presented insights to stakeholders and tracked actions for implementation.
• Calculated the financial impact of each insight generated.
• Scoping
• Banking, Insurance, and Investment Management sector knowledge
• Effective communication and listening skills
• Secondary research using databases and industry-specific sources
• Quantitative analysis and strategic forecasting
• In-depth industry knowledge in Financial Services
• Business writing and storytelling
• Exceptional communication and presentation skills
• Project management, including scope adherence and quality review

• Proven ability to mentor and guide new team members.
• Strong commitment to delivering high-quality work within specified timelines.
• Adherence to project scope and effective communication with clients.
• Proven experience in report writing for senior management and external publications.

• Worked as a Triager for backend process of Google Search (Android Search App, Web
• ● Core responsibility is to segregate feedback into different categories and analyzing issues
• ● Search, Google Search App- iOS, GBoard iOS
• ● Reporting new feature request for the app
• ● Identifying bugs and reporting them to product managers
• ● Meeting SLA of 100% and QC of 97% on a daily basis