Apurba Kumar Barman
Guwahati
Summary
Results-driven Team Leader known for high productivity and efficient task completion.Highly-motivated employee with desire to take on new challenges.Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Leader
Ashish and Co ( Uber Vendor)
Guwahati
10.2022 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Compiled daily reports summarizing order activity and status updates.
- Coordinated daily operations of a team of 10+ members.
- Provided support to employees facing challenges in their roles.
- Monitored project progress against established deadlines and budgets.
Team Leader
DJ Associates-Uber 3rd party centre
08.2020 - 09.2022
- Prepared daily reports summarizing daily Calls and Onboardings.
- Conducted regular performance reviews with staff, providing feedback and guidance as needed.
- Provided support to employees facing challenges in their roles.
- Mentored new hires throughout onboarding process and provided ongoing coaching as needed.
- Launched new cities ( Dibrugarh, Jorhat)
Operations Consultant
Uber India Systems Pvt. Ltd.
11.2018 - 07.2020
- The job profile is to handle walkins
- Troubleshooting issue with account and apps for the partner
- Trained partners about the app and explain them the dos and don'ts
Delivery Incharge cum Service Advisor
Bimal Auto Agency
12.2017 - 11.2018
- Doing the pre delivery inspection of the vehicle
- Preparing documents for the same
- Answering queries of the customer and giving them a brief demo of the vehicle
Education
Mechanical Engineering
NITS MIRZA
08-2017
XIIth - SCIENCE
Gurukul Grammar Senior Secondary School
05-2013
Xth - English
Gurukul Grammar Senior Secondary School
05-2011
Skills
- Team Supervision
- Performance Improvement
- Problem-Solving
- Staff Training
- Leadership
- Call Center Operations
- Teamwork and Collaboration
- Conflict Resolution
Languages
- Assamese
- English
- Hindi
Hobbies
- Cooking
- Playing Cricket
- Listening Music
- Watching Movies
Timeline
Team Leader
Ashish and Co ( Uber Vendor)
10.2022 - Current
Team Leader
DJ Associates-Uber 3rd party centre
08.2020 - 09.2022
Operations Consultant
Uber India Systems Pvt. Ltd.
11.2018 - 07.2020
Delivery Incharge cum Service Advisor
Bimal Auto Agency
12.2017 - 11.2018
Mechanical Engineering
NITS MIRZA
XIIth - SCIENCE
Gurukul Grammar Senior Secondary School
Xth - English
Gurukul Grammar Senior Secondary School
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