Apurva Mehrotra
Contract Delivery Manager
Delhi
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Commercial & Contract Delivery Manager
British Telecom
06.2020 - Current
- Drove end-to-end delivery of complex service programs, ensuring alignment with organizational goals and client expectations.
- Coordinated with vendors and partners to ensure timely and cost-effective delivery of services.
- Led cross-functional teams to implement large-scale network upgrades, ensuring seamless service continuity and minimal downtime.
- Managed incident and problem resolution processes, reducing average resolution time by 25% through proactive escalation and root cause analysis.
- Oversaw vendor and third-party performance, ensuring contractual obligations and service quality standards were met.
- Provided regular reporting to senior management on contract performance, risks, and opportunities for improvement.
- Managed stakeholder communications, building strong relationships and ensuring transparency throughout the program lifecycle.
Contract Management Analyst
British Telecom
02.2017 - 05.2020
- Monitored contract spend against budgets, proactively flagging variances and driving corrective actions to minimize financial leakage.
- Collaborated with procurement and finance teams to optimize contract costs and enhance overall profitability.
- Developed and enforced revenue assurance controls, preventing revenue leakage and ensuring accurate billing throughout the contract lifecycle.
- Partnered with commercial teams to validate contract terms, ensuring all billable services were captured and invoiced.
- Conducted regular audits of supplier invoices and contract terms, ensuring all charges aligned with agreed rates and service levels.
Subject Matter Expert
British Telecom
12.2015 - 04.2017
- Mentored junior team members, contributing to their professional growth and development.
- Acted as the primary escalation point for critical incidents, ensuring rapid and effective problem resolution.
- Developed and delivered technical training sessions, enhancing team knowledge and troubleshooting capabilities.
- Led root cause analysis for high-impact incidents, driving long-term solutions and reducing repeat issues.
Education
Bachelor of Technology - Mechanical Engineering
RRIMT
Lucknow 04.2001 -
Skills
Delivery management
Stakeholder management
Team supervision
Issue resolution
Incident management
Contract P&L Management
Forecasting Revenue and Cost
Timeline
Commercial & Contract Delivery Manager
British Telecom
06.2020 - Current
Contract Management Analyst
British Telecom
02.2017 - 05.2020
Subject Matter Expert
British Telecom
12.2015 - 04.2017
Bachelor of Technology - Mechanical Engineering
RRIMT
04.2001 -