ARBAZ KHAN
Tsm
Bhopal,
Summary
Experienced Customer Service Representative in Bhopal from 2018 to 2019. Skilled in handling customer inquiries, providing effective resolutions, and collaborating with cross-functional teams. Also, worked as a Google Consumer Engagement Specialist, analyzing feedback, collaborating with product teams, and utilizing Google tools to optimize interactions. Committed to delivering exceptional customer experiences and contributing to consumer engagement strategies growth.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Tsm
Cashify
12.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Customer Service, Support
Cex
04.2019 - 07.2023
- Offered administrative and customer service support to customers.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Promoted customer satisfaction with top-notch service and support.
Customer Support, Consumer Engagement Specialist
Google
01.2018 - 06.2019
- Top employe top incentive gainer help company increase its growth giving good, Employee of the month at sony
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
Education
Bachelor - Ecommerce
Barkatullah University Bhopal
Bhopal 11.2011 - 03.2014
Skills
Communication hard worker
Timeline
Tsm
Cashify
12.2024 - 05.2025
Customer Service, Support
Cex
04.2019 - 07.2023
Customer Support, Consumer Engagement Specialist
Google
01.2018 - 06.2019
Bachelor - Ecommerce
Barkatullah University Bhopal
11.2011 - 03.2014
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