ARCHANA SINGH
KALYAN
Summary
Skilled in handling universal teller responsibilities including cash transactions, account management and customer service. Experience with a variety of financial products and services supports ability to handle diverse banking needs. Strong communication skills foster positive customer relationships while thorough knowledge of banking regulations ensures compliance. Impact made through consistent delivery of accurate, prompt service, promoting customer satisfaction and trust.
Overview
6
6
years of professional experience
Work History
Banking Customer Service Representative
kotak mahindra bank
Mumbai
05.2019 - 01.2025
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services to enhance their financial knowledge.
- Collaborated with team members to improve service delivery and efficiency.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
BCOM -
Yashwantrao University
MUMBAI01-2018
HIGHER SECONDARY CERTIFICATE -
UTKARSHA VIDYALAYA AND JUNIOR COLLEGE
VIRAR02-2015
SECONDARY SCHOOL CERTIFICATE -
Manav Vikas Vidyalaya School
Sakinaka03-2013
Skills
- Transaction processing
- Banking product knowledge
- Cash handling
- Customer account management
- Sales support
- Team collaboration
- Service delivery improvement
- Problem solving
- Effective communication
- Attention to detail
- Performance tracking
- Customer relationship management
Languages
Hindi
First Language
Accomplishments
- SUPERSTARS CONTEST
- MUMBAI PRIME EXCELLENCE CLUB-KLI
- MARCH 2 DARE CONTEST
- LI CONTEST
- SERVICE KE SULTAN WINNER
- OFFSITE FRONTLINE FINALS
- OFFSITE RELOADED
- LEVEL 1 IN SUNDOWNER CONTEST
- MEET THE PRESIDENT CONTEST
- TRINITY-JALDI 8 CONTEST
- TRINITY KE SITARE
- TOP TRINITY CONTRIBUTOR
- POS SEGMENT
- OUTSTANDING ACHIEVEMENT IN THE MONTH OF AUGUST
JOB experience REFERENCE
PRAVEEN GUPTA :- branch manager(9167840767)
PRASHANT SIR :- service quality HEAD (9619661911)
References
References available upon request.
Timeline
Banking Customer Service Representative
kotak mahindra bank
05.2019 - 01.2025
BCOM -
Yashwantrao University
HIGHER SECONDARY CERTIFICATE -
UTKARSHA VIDYALAYA AND JUNIOR COLLEGE
SECONDARY SCHOOL CERTIFICATE -
Manav Vikas Vidyalaya School