Archana Thapa
Hyderabad
Summary
14 Years of total experience, with 6 years of managerial experience in Securities Operations. Operations handled across Investment Banking, spread across Global Markets; Securities settlements, pre-matching, Fails management & Controls. Experience in transitions at various client locations in India and USA (B1/B2 Visa). Successfully stabilized all the process that are transitioned in adherence to the client's requirements.
Overview
14
14
years of professional experience
Work History
INSTITUTIONAL INVESTMENT OPERATIONS MANAGER
WELLS FARGO
07.2020 - Current
- Functionally responsible for 9 FTE for International Settlements which includes Pre Settlements, Fails Management , Depot Realignments and Reconciliation.
- Ensured collaboration between I&P and Global Team in terms of BCP and Transitions agreeing the timelines, following the enhanced methodology , hiring skill, proper training with assessment, ensuring delivery to meet the strategic footprint.
- Implemented Apac coverage and Bangalore footprint as a part of split site strategy within I&P location.
- Established meaningful metric and timely publications for review to multiple stakeholders.
- Contributed to Global Initiatives projects from I&P perspective like CSDR regulation, T+1 settlements (US, Canada & Mexico) which contribute in achieving measurable outcome for client , business & operations.
- Ensured to meet and deliver target from transformation perspective established by LOB.
- Reported zero operational losses and incidents since 2020.
- Achieved nil attrition in the team by driving employee experience thought regular one on one, feedback, succession plan, training, engagement and rewards.
Team Manager
Wipro Ltd.
02.2017 - 07.2020
- Functionally responsible for more than 25+ FTE - DTC settlements, Fail control & reconciliations
- Key responsibilities include strategizing, relationship management, issue resolution, Business Continuity planning, Talent Management, execution focus & service delivery
- Staffing and building skilled operations teams, and forging highly effective partnerships with internal support groups, internal and external clients
- Regularly examine capacity utilization numbers to identify the cost per activity and take necessary actions to reduce the overall North America Operations cost
- Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to improve Straight through Processing (STP) rate
- Provide monthly performance feedbacks and define achievable goals to the team as per the agreed SLA
- Coaching & mentoring of the team to ensure providence of exceptional customer service
- Maintain existing and develop new controls for the processes to maintain the agreed SLA and setting up new standards for performance
- Thorough follow-ups and documentation of all data at all times to ease the strategic decision making
- Driving strategic initiatives for the bank in the functional areas of productivity improvements, resource optimization & CTB initiatives.
Process Lead
Broadridge Financial Solutions Pvt Ltd
05.2010 - 02.2017
- Functioned as Process Lead and responsible for a team of 5
- Conducted process walkthroughs to maintain quality, and resolve issues among different clients during different stages
- Built repo with clients through effectively communicating process plans, progress, expectations, assumptions and dependencies in a timely and clear fashion
- Reviewing SOP's every six months and maintaining review evidences for Audit purposes
- Training new associates and giving sessions on the project and domain
- Maintaining the SLA (Service Level Agreement) with the LOB (Line Of Business)
- Monitoring and actively prioritize workloads
- Send early warning reports in case of workloads impact turnaround time
- Complete understanding of all day to day Operational Functions as well as ensuring their daily completion
- Ensures strict adherence to procedures and critical time frames
- Provides input to develop/modify procedures and controls in order to reduce risk.
Education
MBA (Finance) -
VDCIT College
Hyderabad05-2009
Skills
- Operations Management
- Project Management
- Process Optimization
- Microsoft Office
- Team Management
- Client Relationship Management
- Risk Management
- Performance Management
- Strategic Planning
- Cross-Functional Team Management
Accomplishments
walkthroughHave deployed unique engagement strategy for the span and was able to achieve lowest attrition when compared with account - 16% in Wipro & "0" in Wells Fargo.
- 60% of the online queues are being performed by BOTs, which is appreciated & awarded by client & Wipro transformation teams.
- Developed 8 tactical tools on the back of 4 transformation projects by delivering 2 FTE save and re-utilized the save for new migration in Wells Fargo.
- Recorded zero SLA miss, financial loss, reputational loss in the process managed in my tenure.
- Evolved as one point contact for all complex queries / breaks and the same has been appreciated by onshore on several occasions.
- Part of Hyderabad site committee and only diversified representation on the table and contribute alot to the table in Wells Fargo.
- Being part of multiple organization levels events like showcase 2022, Wells Fargo Talks, India Risk Expalot23 & Loudspeaker.
Applications
- BROADRIDGE
- RHINO GUI
- ORBIT
- SSE NG
- Global1
- RTTM( Real Time Trade Matching)
- DTCC
- TLM
- Clearstream Xact
- BNP
- Fail App
- STH
- AFT
Process Knowledge
- DVP/ RVP /FOP / SPO/PPO/Repos/ Fixed Income / Equity Settlement
- DTC/SR / Customer breaks
- Fails Management
- Buy-ins
- Depo Moves
Personal Information
Date of Birth: 06/12/86
Awards
- BPO Game Changer Award - 2015
- Quality Star Awards - 2017
- Galactic gratitude - 2019
Timeline
INSTITUTIONAL INVESTMENT OPERATIONS MANAGER
WELLS FARGO
07.2020 - Current
Team Manager
Wipro Ltd.
02.2017 - 07.2020
Process Lead
Broadridge Financial Solutions Pvt Ltd
05.2010 - 02.2017
MBA (Finance) -
VDCIT College
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