ARCHANA T. R
ALAPPUZHA
Summary
Proven experience in client relationship management with a strong foundation in communication, critical thinking, and problem-solving. Adaptable and quick to learn in fast-paced, target-driven environments. Currently seeking to transition into an Analyst role to apply data-driven decision-making and strategic thinking skills. Committed to leveraging transferable strengths to deliver insights and drive business success.
Overview
2
2
years of professional experience
6083
6083
years of post-secondary education
7
7
Certifications
Work History
NRI Relationship Officer
Yes Bank
11.2024 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Intern
UPS Logistics
04.2023 - 06.2023
- Identified and assessed potential segment clients, aligning services to satisfy their business needs
- Designed an SOP for the last-mile delivery team leading to a reduction in costs by 8%
- Conducted comprehensive market research and analysis to understand the dynamic market trends
- Analysed the logistics cost of shipments and came up with a solution to reduce costs by 5%
- Designed a Learning and Development module for the smooth onboarding of new employees
Education
PGDM - Human Resource And Finance
Rajagiri Business School
Kochi, India06-2024
Bachelor of Arts - English Language & Literature
Kerala University
Alappuzha, India 04.2001 - 12.2022
Class XII -
Kerala State Board
Alappuzha, India05-2018
Class X -
CBSE
Alappuzha, India06-2016
Skills
- B2B Sales
- Merchant Acquisition
- Interpersonal Skills
- Tableau
- Digital Payments
- Channel Development
- Key Accounts Management
- Data Interpretation
- Relationship Management
- Distributor Management
- Cross-functional collaboration skills
- Partnership development
- Banking
- Building professional relationships
- Sales expertise
Certification
Microsoft Excel, 2022
Extracurricular Activities
- Represented my school and colleges at different state-level quiz and debate competitions
- Represented my school at Kerala Youth Festivals for multiple years
- Captained the College badminton team in the Kerala University badminton tournaments
Internships
- UPS Logistics, Intern, 04/2023 - 06/2023
- Identified and assessed potential segment clients, aligning services to satisfy their business needs
- Designed an SOP for the last-mile delivery team leading to a reduction in costs by 8%
- Conducted comprehensive market research and analysis to understand the dynamic market trends
- Analysed the logistics cost of shipments and came up with a solution to reduce costs by 5%
- Designed a Learning and Development module for the smooth onboarding of new employees
Positions Of Responsibility
- Event Coordinator, Facilitated and acted as SPOC for INFLORE the annual management fest of RBS, 10000+ footfall, Coordinated INDO PACIFIC QUIZ COMPETITION, endorsed by US Mission, 10000+ footfall, Conducted and acted as the SPOC for NBQ, the annual Quiz competition of RBS, 3000+ footfall
- Head - Women in Business Club, Elected among 500+ students as the Head of Women in Business Club at Rajagiri Business School, Coordinated events like business idea presentations, pitch desk workshop etc during the tenure, Interacted with 20+ women entrepreneurs and conducted industry interaction events at college
- Administrator - Rajagiri IAESTE, Served as the Administrator for the International Association of the Exchange of Students for Technical Experience at Rajagiri Business School, Coordinated with IAESTE and provided students with international internship opportunities, Overviewed the end-to-end hiring process from generating potential leads till offer release
Timeline
NRI Relationship Officer
Yes Bank
11.2024 - Current
Intern
UPS Logistics
04.2023 - 06.2023
Bachelor of Arts - English Language & Literature
Kerala University
04.2001 - 12.2022
PGDM - Human Resource And Finance
Rajagiri Business School
Class XII -
Kerala State Board
Class X -
CBSE
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