ARCHIT BISHT
Product Manager
Noida
Summary
Product management professional with extensive experience in leading product lifecycles from conception to launch. Known for driving collaborative efforts and achieving outstanding results. Recognized for strategic thinking, adaptability, and strong commitment to team success.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Senior Product Manager
Deutsche Telekom
09.2022 - Current
- Owned and scaled Payments and Checkout Experience, driving monetization on Telekom's flagship B2C app, OneApp
- Delivered 0-1 unified Payments journeys across 10 EU countries with a combined user base of 12 million (iOS/ Android) with 8 Mil MAPU, 120Mil+ successful transactions; €4B in GMV (since Sep 2022) with a Payments NPS: 58 (Q4 2024)
- Introduced subscription payments (driving 35% TPV); Integrated Card, SEPA & Alternative Payment Methods to facilitate digital payments
- Spearheaded experimentation to reduce average checkout time by 12% and decreased payment abandonment rates
- Enhanced payment reliability through webhooks implementation, reducing critical payment realization challenges by 96%; Integrated Risk Checks in the line of payments to mitigate fraudulent chargebacks
- Owned analytics and KPIs for App funnel conversion; tracking performance metrics, delivering actionable insights & driving improvements
- Evaluated Payments Processors for integration, contributing to RFP discussions; periodic liaison with card networks, processors
- Led regulatory compliance initiatives, including 3DS2 migration & PCI DSS certification, ensuring adherence across multiple markets
- Managed the product backlog and roadmap, prioritizing and delivering 408 feature requests, balancing competing priorities to maximize value and impact
- Collaborated with a team of 10 iOS and Android devs, 3 QAs, 2 architects, 2 data analysts, GTM and 2 UX/ 1 UI designer
- Spearheaded the evolution of internal enterprise platform, OneCMS, for managing and configuring Telekom's strategic product suite
- Led platform development and scaling, achieving an NPS of 68 (Q1 FY 24-25) through continuous product enhancements, prioritizing ease of use for 1200 + internal business operations users/ support users across 10 EU countries
- Implemented API optimizations, improving average response times by 15% and achieving 99.9% platform uptime, enhancing reliability and access provisioning
- Enhanced platform scalability to handle over 1,000 requests per second
- Reduced manual configuration efforts by 30% with automated workflows, enabling real-time updates for administrators
- Introduced LLM-based translations, reducing translation turnaround times by 40% and improving localization efficiency
- Developed interactive dashboards for admins, providing real-time visibility into platform usage and system performance
Product Manager
Paysafe
09.2021 - 09.2022
- Led Merchant Experience charter, enhancing engagement and optimizing payments on Paysafe's merchant acquiring portal
- Enhanced engagement for 2000+ SME merchants on the Paysafe Merchant Portal (web) across UK and EU, achieving a 38% increase MAM, and 22% increase in Average Session Duration with a Merchant NPS of 72 (Q2 2022), translating business requirement into features, including Seamless Onboarding, Transaction Details, Account Balances & Statements, Dashboard, Pay By Link, Tax and Coupon
- Launched and drove adoption for Virtual Payment Terminal, enabling merchants in 8 EU countries to accept digital payments from their customers via Merchant Portal, which contributed to 3% of TPV in Q2 2022
- Introduced Merchant Support capability on portal, reducing query resolution times by 20%, annual savings of £200K+
- Delivered the Developer Documentation Portal, offering seamless access to Paysafe Payment APIs docs (Developer NPS: 60)
- Presented monthly demos and newsletters, highlighting key product advancements, fostering alignment with leadership
- Collaborated with a team of 5 full stack, 2 QAs, 2 architects and 2 UX designer, GTM and data analysts
- Managed product roadmap and backlog, performed sprint ceremonies and stakeholder collaboration to deliver value
Consultant
MongoDB
03.2020 - 08.2021
- Assisted leading execs of FinTech organisations on adoption of MongoDB (Database as a Service) to drive value
- Provide consulting support to clients on security, storage and search to help drive innovation for their cloud database
- Worked with cloud partners (GCP, AWS, Azure); aligning on strategic accounts & GTM strategy
- Experience around Distributed database systems and their market development in enterprise space
Product Associate
ValueLabs
03.2018 - 03.2020
- Drove product initiatives for Service & Support charter of a photo e-commerce platform, enhancing user experience & optimizing efficiency
- Collaborated with Customer Support, UX Team to discover and improve customer journeys and implement query resolution workflows, boosting customer satisfaction and improving first response time by 20%
- Integrated Freshdesk and Freshchat into the web portal, reducing query resolution time by 25%, improving issue tracking in Q3 2019
- Led user feedback collection and analysis, driving iterative improvements that aligned the product roadmap with both customer needs and business objectives
SAP Analyst (ERP)
Accenture
02.2013 - 05.2016
- Analysed and Performed configuration changes in SAP SD for retail business of The Walt Disney Company
- Participated in requirement gathering, agile development of the system change requests
- Managed work estimation, monitoring deliverables and prioritized items, backlog/release plan
- Experienced in managing backlog/release plan, tracking team level metrics
Education
MBA -
IIM Trichy
01.2016 - 01.2018
B.Tech - Information Technology
Uttar Pradesh Tech University
01.2008 - 01.2012
Skills
Wireframing
Product Discovery
OpenSearch
SaaS
Figma
Customer Empathy
Storytelling
Product roadmaps
Product lifecycle management
Stakeholder management
Competitive analysis
Timeline
Senior Product Manager
Deutsche Telekom
09.2022 - Current
Product Manager
Paysafe
09.2021 - 09.2022
Consultant
MongoDB
03.2020 - 08.2021
Product Associate
ValueLabs
03.2018 - 03.2020
MBA -
IIM Trichy
01.2016 - 01.2018
SAP Analyst (ERP)
Accenture
02.2013 - 05.2016
B.Tech - Information Technology
Uttar Pradesh Tech University
01.2008 - 01.2012