ARGHYA DEY
Customer Service Executive
Kolkata,West Bengal
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Voice Process Associate
Tech Mahindra
4 2023 - 6 2024
- Leverage expertise in Google Products Customer Support and other critical processes such as Google PQU, SxS, YouTube video analysis, Vocal Burst, Expressive Caption, Google Gemini, Chat GPT, and Cloud AI
- Consistently meet and exceed key performance indicators (KPIs) while upholding principles of exceptional customer service
- Utilize comprehensive suite of tools to execute daily duties efficiently, ensuring seamless service delivery
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Making MIS through Adv Excel
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
Quality Analyst
Knowledgeworks Innovative Linguistic Solutions Pvt. Ltd.
04.2021 - 04.2023
- Worked mostly in Reviewing and Translating Medical, K12, business, and Technical content from English to Bengali and vice versa
- Quality check of contents
- Attending and Tele-calls
- Handling customer issues
- Overall supervising.
Education
Bachelor of Arts - Bengali Literature
EIILM University
Kolkata 01.2010 - 2013.01
Higher Secondary - Science
Ramakrishna Mission Boys' Home High School, Rahara
Kolkata 01.2006 - 2008.01
Secondary Level -
Ramakrishna Mission Boys' Home High School, Rahara
Kolkata 01.2005 - 2006.01
Skills
Proficient in MS Office applications
Advance Excel
Brief knowledge of CAT Tools, ATMS, Prabandhak, Embibe, WordFast
Keen analytical skills
Process Analysis
Report Analysis
Quality Improvement
Customer Service
Active Listening
Product Knowledge
Call Management
Dateofbirth
12/21/1990
Nationality
Indian
Timeline
Quality Analyst
Knowledgeworks Innovative Linguistic Solutions Pvt. Ltd.
04.2021 - 04.2023
Bachelor of Arts - Bengali Literature
EIILM University
01.2010 - 2013.01
Higher Secondary - Science
Ramakrishna Mission Boys' Home High School, Rahara
01.2006 - 2008.01
Secondary Level -
Ramakrishna Mission Boys' Home High School, Rahara
01.2005 - 2006.01
Voice Process Associate
Tech Mahindra
4 2023 - 6 2024
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