ARIJIT CHOWDHURY
Senior Program Manager
Kolkata,WB
Summary
Experienced Senior Program / Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in managing diverse and multi-vendor projects with Java / J2EE, Microservice based applications on Amazon Cloud as well as legacy and on - premise counterparts, along with Oracle Database and / or Mainframe systems as backend. Worked primarily with US based customers at both on-shore Customer and offshore Cognizant locations for considerable periods honing valuable functional and engagement level expertise. Strong professional with a Bachelor of Technology (B.Tech) focused in Information Technology from Meghnad Saha Institute Of Technology.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
1
1
Certificate
Work History
Senior Program Manager
Travel and Leisure
Kolkata, WB
01.2021 - Current
- Currently in charge of portfolio amounting to around $10M in FY 2022.
- Currently driving program consisting of multiple projects with team of more than 250 associates spanning multiple geo-locations PAN India, USA, Canada, APAC and European regions
- In charge of drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Collaborated with customer to understand business vision and achievement strategy, suggested rates and overall work model which would increase synergy in team spread across multiple time zones and improve productivity.
- Have played decisive role in addressing resourcing challenges including attrition, skill mismatch and up-skilling / cross-skilling, inclusion and build up of entry level associates into reliable billable positions thus improving project margin considerations.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals
Project Manager
Travel and Leisure
Kolkata, WB
01.2018 - 12.2020
- Owned management, collaboration and successful delivery of multiple waterfall and Agile projects.
- Owned end to end delivery of Modernize Clubs Digital Experience program, with peak team size of 65 associates spread across various geo-locations.
- Met project deadlines on-time without sacrificing build quality
- Facilitated communication between internal personnel across multiple service lines, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Implemented Automated dashboard reporting for providing real-time snapshot of overall backlog and increasing customer's ease of access.
- Addressed resourcing challenges and aspirations to control attrition and ensure smooth project delivery.
- Planned and managed full SDLC project lifecycles, from conception through final completion.
Program Manager
Enterprise Holdings, Inc.
St. Louis, MO
11.2016 - 12.2017
- Worked as Onshore Program Manager with team of 30 onshore and 60 offshore associates.
- Worked with customer business teams to understand overall vision, milestones and scope of growth in order to align overall workforce, skillset and budget accordingly.
- Worked with customer IT team to understand mode of implementation of current business objectives, alignment to current technology landscape, scope of improvement and future-proofing of application stack.
- Worked with customer vendor management team to understand current and future resource requirements, so as to plan ahead and provide skilled quality associates at correct times.
- Worked with Project teams to understand delivery status, bottlenecks, and mitigate issues as and when required
- Worked with legal and finance teams for contract creations, extensions, change requests and invoicing
- Devised creative solutions to critical customer and user needs, as and when applicable
Project Manager
Enterprise Holdings, Inc.
Kolkata, WB
01.2014 - 10.2016
- Acted as Project Manager for Enterprise Rideshare and Enterprise Truck Rental projects, with core teams spread across multiple geo-locations.
- Responsible for Sprint operations including Sprint timeline projection, effort estimation, ticket/issue prioritization / de-prioritization in discussion with client, etc. along with extensive client communication on day-to-day basis.
- Responsible for Sprint planning, delivery, requirement clarifications and issue mitigation.
- Facilitated collaboration in between customer and vendor teams for resolution of techno-functional issues.
- Established periodic reporting process including sprint status, highlighting of risks and probable mitigation plans.
- More than 85% of backlogs cleared in around 3 years with exceptional sprint velocity and minimum defect leakage to QA, 0 in production.
Technical Lead
Enterprise Holdings Inc.
St. Louis, MO
11.2012 - 12.2013
- Worked extensively with customer to understand existing application architecture and business direction conforming to new implementations and features.
- Collaborated with onshore team of 5 associates and offshore team of 43 associates to route and assign daily task items and deliverables.
- Ensured zero delivery slippage, and minimum defects leaking to QA
- Designed support structure needed to confirm scalable application rollouts.
- Organized system operating procedures to strengthen controls.
- Provided educational expertise and mentoring to junior team members.
- Automated database procedures to significantly reduce periodic manual effort. Developed tools which were later used extensively by Customer and Vendor personnel.
Senior Developer
Travel and Leisure
Kolkata, WB
01.2010 - 10.2012
- Performed and was involved in Production Support, Maintenance and development of enhancements for B2C Applications
- Worked with tech stack such as Java, JSP/Servlets, Javascript, Weblogic, Oracle, Eclipse, DOJO, EJB 3.0, JPF, Beehive, Ant, Maven, Oracle 10g, AJAX.
- Involved in Maintenance support and Production support activities.
- Participated in unit testing and integrating testing phase.
- Involved in Post Production support
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer
Developer
Sentry Insurance
Chennai, TN
11.2007 - 12.2009
- Performed requirement analysis, technical and functional specification document preparation.
- Performed construction and prototyping activities such as Forms Mockup Preparation. Constructed over 50 Mockups per month spanning approximately 5000 LOC.
- Performed unit, integration, system and regression testing.
- Ensured zero defect slippage in code
- Single handedly managed customer calls to explain bottlenecks and delays
Education
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
Kolkata, India 07.2003 - 06.2007
ISC - Science
St. Paul's Mission School
Kolkata, India 04.1988 - 03.2002
Skills
Service Delivery Management
Program Management
Project Management
Agile Project Management
Budgeting, Revenue and Margin Forecasting
Service Cost Optimization
Multi Vendor Collaboration
Certification
Certified Scrum Master
Timeline
Senior Program Manager
Travel and Leisure
01.2021 - Current
Certified Scrum Master
12-2019
Project Manager
Travel and Leisure
01.2018 - 12.2020
Program Manager
Enterprise Holdings, Inc.
11.2016 - 12.2017
Project Manager
Enterprise Holdings, Inc.
01.2014 - 10.2016
Technical Lead
Enterprise Holdings Inc.
11.2012 - 12.2013
Senior Developer
Travel and Leisure
01.2010 - 10.2012
Developer
Sentry Insurance
11.2007 - 12.2009
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
07.2003 - 06.2007
ISC - Science
St. Paul's Mission School
04.1988 - 03.2002
Music
I love music, and love to perform, share and collaborate with various musicians whenever I get the chance
Music
I love music, and love to perform, share and collaborate with various musicians whenever I get the chance