ARIJIT CHOWDHURY
Senior Program Manager
Kolkata,WB
Summary
Experienced Senior Program / Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in managing diverse and multi-vendor projects with Java / J2EE, Microservice based applications on Amazon Cloud as well as legacy and on - premise counterparts, along with Oracle Database and / or Mainframe systems as backend. Worked primarily with US based customers at both on-shore Customer and offshore Cognizant locations for considerable periods honing valuable functional and engagement level expertise. Strong professional with a Bachelor of Technology (B.Tech) focused in Information Technology from Meghnad Saha Institute Of Technology.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
1
1
Certificate
Work History
Senior Program Manager
Travel and Leisure
Kolkata, WB
01.2021 - Current
- Currently in charge of portfolio amounting to around $10M in FY 2022.
- Currently driving program consisting of multiple projects with team of more than 250 associates spanning multiple geo-locations PAN India, USA, Canada, APAC and European regions
- In charge of drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Collaborated with customer to understand business vision and achievement strategy, suggested rates and overall work model which would increase synergy in team spread across multiple time zones and improve productivity.
- Have played decisive role in addressing resourcing challenges including attrition, skill mismatch and up-skilling / cross-skilling, inclusion and build up of entry level associates into reliable billable positions thus improving project margin considerations.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals
Project Manager
Travel and Leisure
Kolkata, WB
01.2018 - 12.2020
- Owned management, collaboration and successful delivery of multiple waterfall and Agile projects.
- Owned end to end delivery of Modernize Clubs Digital Experience program, with peak team size of 65 associates spread across various geo-locations.
- Met project deadlines on-time without sacrificing build quality
- Facilitated communication between internal personnel across multiple service lines, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Implemented Automated dashboard reporting for providing real-time snapshot of overall backlog and increasing customer's ease of access.
- Addressed resourcing challenges and aspirations to control attrition and ensure smooth project delivery.
- Planned and managed full SDLC project lifecycles, from conception through final completion.
Program Manager
Enterprise Holdings, Inc.
St. Louis, MO
11.2016 - 12.2017
- Worked as Onshore Program Manager with team of 30 onshore and 60 offshore associates.
- Worked with customer business teams to understand overall vision, milestones and scope of growth in order to align overall workforce, skillset and budget accordingly.
- Worked with customer IT team to understand mode of implementation of current business objectives, alignment to current technology landscape, scope of improvement and future-proofing of application stack.
- Worked with customer vendor management team to understand current and future resource requirements, so as to plan ahead and provide skilled quality associates at correct times.
- Worked with Project teams to understand delivery status, bottlenecks, and mitigate issues as and when required
- Worked with legal and finance teams for contract creations, extensions, change requests and invoicing
- Devised creative solutions to critical customer and user needs, as and when applicable
Project Manager
Enterprise Holdings, Inc.
Kolkata, WB
01.2014 - 10.2016
- Acted as Project Manager for Enterprise Rideshare and Enterprise Truck Rental projects, with core teams spread across multiple geo-locations.
- Responsible for Sprint operations including Sprint timeline projection, effort estimation, ticket/issue prioritization / de-prioritization in discussion with client, etc. along with extensive client communication on day-to-day basis.
- Responsible for Sprint planning, delivery, requirement clarifications and issue mitigation.
- Facilitated collaboration in between customer and vendor teams for resolution of techno-functional issues.
- Established periodic reporting process including sprint status, highlighting of risks and probable mitigation plans.
- More than 85% of backlogs cleared in around 3 years with exceptional sprint velocity and minimum defect leakage to QA, 0 in production.
Technical Lead
Enterprise Holdings Inc.
St. Louis, MO
11.2012 - 12.2013
- Worked extensively with customer to understand existing application architecture and business direction conforming to new implementations and features.
- Collaborated with onshore team of 5 associates and offshore team of 43 associates to route and assign daily task items and deliverables.
- Ensured zero delivery slippage, and minimum defects leaking to QA
- Designed support structure needed to confirm scalable application rollouts.
- Organized system operating procedures to strengthen controls.
- Provided educational expertise and mentoring to junior team members.
- Automated database procedures to significantly reduce periodic manual effort. Developed tools which were later used extensively by Customer and Vendor personnel.
Senior Developer
Travel and Leisure
Kolkata, WB
01.2010 - 10.2012
- Performed and was involved in Production Support, Maintenance and development of enhancements for B2C Applications
- Worked with tech stack such as Java, JSP/Servlets, Javascript, Weblogic, Oracle, Eclipse, DOJO, EJB 3.0, JPF, Beehive, Ant, Maven, Oracle 10g, AJAX.
- Involved in Maintenance support and Production support activities.
- Participated in unit testing and integrating testing phase.
- Involved in Post Production support
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer
Developer
Sentry Insurance
Chennai, TN
11.2007 - 12.2009
- Performed requirement analysis, technical and functional specification document preparation.
- Performed construction and prototyping activities such as Forms Mockup Preparation. Constructed over 50 Mockups per month spanning approximately 5000 LOC.
- Performed unit, integration, system and regression testing.
- Ensured zero defect slippage in code
- Single handedly managed customer calls to explain bottlenecks and delays
Education
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
Kolkata, India 07.2003 - 06.2007
ISC - Science
St. Paul's Mission School
Kolkata, India 04.1988 - 03.2002
Skills
Service Delivery Management
undefinedCertification
Certified Scrum Master
Timeline
Senior Program Manager
Travel and Leisure
01.2021 - Current
Certified Scrum Master
12-2019
Project Manager
Travel and Leisure
01.2018 - 12.2020
Program Manager
Enterprise Holdings, Inc.
11.2016 - 12.2017
Project Manager
Enterprise Holdings, Inc.
01.2014 - 10.2016
Technical Lead
Enterprise Holdings Inc.
11.2012 - 12.2013
Senior Developer
Travel and Leisure
01.2010 - 10.2012
Developer
Sentry Insurance
11.2007 - 12.2009
Bachelor of Technology - Information Technology
Meghnad Saha Institute of Technology
07.2003 - 06.2007
ISC - Science
St. Paul's Mission School
04.1988 - 03.2002
Music
I love music, and love to perform, share and collaborate with various musicians whenever I get the chance
Music
I love music, and love to perform, share and collaborate with various musicians whenever I get the chance
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