Arijit Paul
Hyderabad
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and business operations. Known for innovation and creative problem-solving abilities to address business challenges. Skilled in strategic business planning and team building, I excel in enhancing customer relationships and optimizing sales performance, consistently delivering exceptional results in competitive environments.
Overview
8
8
years of professional experience
Work History
Sr Business Manager
Livspace
Hyderabad
05.2023 - Current
- Exceeding monthly sales targets through the effective management of more than 10 designers.
- Achieving over 20 project completions monthly, generating revenue exceeding 1.5 to 2 crores on average.
- Maintained sales funnel management, achieving conversion rates above 30% month over month.
- Developed customer experience strategies to enhance relationship management to improve CSAT rating to 4.7 avg.
- Trained designers to optimize performance and meet individual sales targets.
- Successfully negotiating pricing discounts with customers to improve profitability.
- Implemented processes to secure new project bookings, enhancing overall output.
- Designed strategies for improving the quality of services provided by the organization.
- Analyzed market trends to inform product offerings and service enhancements at the firm.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated with cross-functional teams to enhance and develop new commercial offers and schemes.
India
PharmEasy
Kolkata
03.2022 - 05.2023
- Collaborated on PharmeasyOne Project with Docon Technologies, Thyrocare, and PharmEasy for Inclinic Dispensary Model.
- Facilitated onboarding of new store leads from sales team, establishing over 40 live counters in South Kolkata within eight months.
- Managed team of 30 pharmacists, 3 pharmacist trainer, and one auditor while ensuring comprehensive training programs.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Monitored inventory levels, coordinated with the procurement team, and stakeholders to guarantee the availability of medicines.
- Optimized store inventory ratio to 0.7, significantly reducing working capital load.
- Drove sales growth at counters, increasing GMV by 200% from March to November 2022.
- Oversaw P&L for stores, achieving profitability through margin negotiation and cost reduction strategies.
- Transformed a 15% loss into a 2% profit from booked GMV of medicines and diagnostics.
India
OYO
Kolkata
08.2018 - 02.2022
- Generated over ₹1 crore in business with i-PAC during the Tamil Nadu elections in 2021, and collaborated with BMC during the Covid-19 crisis, generating business exceeding ₹50 lakhs.
- Increased GMV of Kolkata and Bhubaneswar by 300% through strategic retail channel engagement.
- Led OYO staycations project and Project Filmisthan, achieving revenue of ₹25 lakhs post-lockdown.
- Expanded retail accounts in assigned area from 45 to 135 within one year.
- Reduced customer dissatisfaction from 18% to 7% through effective resolution of escalations.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Managed operations for key accounts, ensuring smooth property transitions and guest satisfaction.
- Oversaw financial processes including refunds, commissions, meal plans, and pricing negotiations.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
India
Bandhan Bank
Santiniketan
07.2017 - 08.2018
- > Supervised core branch operations and generated revenue through diverse banking product sales.
- > Conducted banking awareness programs in rural areas to promote bank account importance.
- > Opened and maintained branch's first 2Cr+ current account, achieving monthly growth.
- > Obtained Municipal Corporation account, facilitating over 1,000+ new accounts in three months.
Education
MBA - Marketing & Systems
Kolkata
Kolkata01-2017
BBA - Management
Kolkata
Kolkata01-2015
Higher Secondary - Commerce
Asansol, India
Asansol, India01-2012
Secondary - General
Asansol, India
Asansol, India01-2010
Skills
- P&L management
- Escalation handling techniques
- Negotiation expertise
- Project management skills
- Business development initiatives
- Stock management practices
- Cross-functional communication strategies
- Customer relationship management
- P&L management
- Escalation handling techniques
- Negotiation expertise
- Project management skills
- Business development initiatives
- Stock management practices
- Cross-functional communication strategies
- Customer relationship management
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Sr Business Manager
Livspace
05.2023 - Current
India
PharmEasy
03.2022 - 05.2023
India
OYO
08.2018 - 02.2022
India
Bandhan Bank
07.2017 - 08.2018
MBA - Marketing & Systems
Kolkata
BBA - Management
Kolkata
Higher Secondary - Commerce
Asansol, India
Secondary - General
Asansol, India
Similar Profiles
Neha DasguptaNeha Dasgupta
Team Lead – Inside Sales & Growth Strategy at LivspaceTeam Lead – Inside Sales & Growth Strategy at Livspace
Anu R KrishnanAnu R Krishnan
Regional Head Validation Operations at LivspaceRegional Head Validation Operations at Livspace
Jessi HijamJessi Hijam
Sr Presales at LivspaceSr Presales at Livspace
PRIYANKA PAWAR VADAIGHARPRIYANKA PAWAR VADAIGHAR
AWS DevOps Engineer at DeloitteAWS DevOps Engineer at Deloitte
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd