Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Timeline
Generic

Arivumathi S

Coimbatore

Summary

Experienced Technical Support Associate with 4 years of expertise in maintaining and optimizing production management within 24/7 environments. Proven ability to manage complex batch job schedules, ensuring reliable data processing across critical business systems. Skilled in incident management, service request resolution, and root cause analysis.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

IBM India Private Limited
Chennai
06.2021 - 08.2021
  • Monitored server availability and performance (CPU, disk space, memory) using Netcool and Nagios.
  • Escalated security threats identified in logs and systems, and performed regular monitoring of Netcool and functional mailboxes for system alerts.
  • Performed incident management, analyzing incidents from clients and routing service requests to appropriate platform teams.
  • Provided 24/7 support for business-critical systems, ensuring prompt issue resolution.

Associate, Unified System Operations

Kyndryl Solution Private Limited
Chennai
09.2021 - Current
  • Monitored server availability and performance (CPU, disk space, memory) using Netcool and Nagios.
  • Escalated security threats identified in logs and systems, and performed regular monitoring of Netcool and functional mailboxes for system alerts.
  • Provided 24/7 support for business-critical systems, ensuring prompt issue resolution.
  • Monitored backlog tickets to meet the service level agreement(SLA). Engaged concerned teams to work on high-priority issues to deliver timely resolution. Analyzed the priority of the case and involved the Incident Management team to declare a global issue when necessary.
  • Possessing practical experience with ITSM tools like Maximo, Service Now, and GLPI to handle incidents, service requests, and change requests.
  • Creating new batch jobs, scheduling them according to customer needs, making changes, analyzing flow using Control-M and Dollar Universe
  • Worked on the monthly server maintenance change activity and provided support to schedule the batch jobs accordingly.
  • Contributed in migration and year end calendar activities and provided stand-by support to ensure seamless job execution and resolution of any issues
  • Monitoring and Handling job failure alerts and escalating to analytical team to fix the problem and performing actions on batch jobs based on inputs.
  • Worked in the Defect Prevention Process (DPP), which optimizes operations and adds financial benefits to the company.
  • Managing and resolving service requests and incidents in GLPI and Maximo that were allocated to the Control-M and DU assignment groups.
  • Experience in communicating with customers to accommodate customer escalations and provide quick fixes to bring the applications back to business.

Education

Bachelor of Science - Computer science

Avinashilingam Institute For Home Science And Higher Education, Avinashilingam Deemed University
Coimbatore, Tamil Nadu
06.2021

Skills

  • BMC Control-M, Dollar Universe, TWS, and Nagios
  • Putty
  • Netcool Console
  • Ticketing Tool - Maximo, GLPI and Service now
  • Incident Management
  • IT Service Delivery
  • Job scheduling
  • Batch Operations
  • Root Cause Analysis
  • Resolving Service request & Incident

Certification

  • AZ - 104 Microsoft Certified Azure Administrator
  • AZ - 900 Azure Fundamentals
  • AWS Cloud Practitioner

Accomplishments

  • Completed the JUNIOR GRADE Typewriting English(30 words per minute) in FIRST CLASS WITH DISTINCTION at the government technical examinations in commerce subjects held in SPETEMBER 2021(Certificate S.No - 0808320).
  • Recognized and appreciated in account townhall meeting, for my contribution towards Kyndryl success in excellent Delivery of service to Informa.

Timeline

Associate, Unified System Operations

Kyndryl Solution Private Limited
09.2021 - Current

Technical Support Engineer

IBM India Private Limited
06.2021 - 08.2021

Bachelor of Science - Computer science

Avinashilingam Institute For Home Science And Higher Education, Avinashilingam Deemed University

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