Arjun Manni

Key Responsibilities:

• Team Management: Oversee the rider sourcing team, including team leaders and field recruiters, across the Delhi NCR region.

Daily Operations:

• Coordinate daily rider sourcing activities with the ground team.
• Track daily targets and achievements of team leaders and field recruiters.

Performance Monitoring:

• Analyze weekly targets for Zepto stores and ensure coverage through multiple channels, including field recruiters, referrals, vendors, and freelancers.

Strategic Meetings:

• Conduct daily morning and evening meetings to review D-1 and D-0 target achievements.
• Identify low performers and evaluate contributions from different sourcing channels.
• Develop action plans based on discussions to enhance future performance.

Skills Required:

• Strong leadership and team management abilities.
• Excellent communication and analytical skills.
• Proficient in tracking performance metrics and setting targets.

• Improved team leaders relations and retention numbers by implementing structured incentive programmed to reward high performing staff
• Oversaw recruitment strategy and rider resourcing, increasing the number of skilled riders in- client store
• Managed day-to-day operations of 9 client stores (Zepto & Blinkit, Zomato) in West Delhi
• Maintained detailed record of active riders and compared trends to identify inactive riders and opportunities for improvement
• Selected, trained and performance-managed Team leader to handle high workload with ambitious targets
• Used Facebook, Instagram and YouTube to promote products and events
• Monitored, assessed and evaluated KPIs in line with financial targets, pivoting operational strategy to improve active riders.

• Maintaining fleet supply to cater order demand in West Delhi
• Preparing and maintaining fleet hygiene (NPS, Compliance, Disabling) Maintaining and optimizing business metrics (SL, Shutdown, Active base) - Both overall and Slot wise Optimization of communication channels for real time and easiest possible transfer of information to a base of nearly 15,000 bike riders (via Whatsapp, in app notifications, IVR calls, Field visits)

• Responsible for Team lead, Calling and Operations related projects for the Delhi Existing Supply Management team
• Used to manage driver operations teams for new and existing supply (drivers)
• Preparing and maintaining score cards and reports of team members
• Assigning tasks to teams on a daily and weekly basis
• Launched ubermoto in gurgaon
• Educating driver partners through calling projects around various topics
• Completed calling projects to warn driver partners against committing toll fraud on the platform
• Reduced fraud from 29% to 1%
• Helped gather data through calling on understanding of Airport T1 Operations among driver community
• Invited driver partners for meetings and trainings through calling
• Communicated to driver partners about minimum earnings policy through calling
• On-ground Operations – Efficiently completed on-ground operations for the Delhi City team
• Worked on inspection of OOH advertising on billboards and bus-stands for Uber affordable rides campaign
• Collected fuel prices on a weekly basis to monitor the change in rates and communicated to relevant stakeholders
• Surveyed high trip density points across the city and created venues to improve pickup and drop experience for riders
• Crisis & Protest Management – Helped in safeguarding the interest of the company
• Communicated with the senior staff regarding peaceful protest
• Competition Intel- Gathers intel on competition fares and ETAs on different routes across the city so that appropriate pricing and product decisions can be taken.

• Support new business sales/growth efforts, including client retention, client overall satisfaction as measured by external as well as internal feedback sources plus client growth profitability
• Department/Process : Airtel (COCP, B2B) Collection
• Built and maintained relationships with new and existing clients while providing high level of expertise.

• Motivate and inspire team members
• Training team members on tools, communication and sales skills
• Maintaining login hours and breaking reports
• Department/Process : Sales, Idea & Naukri Bazaar