Arkan Musrif
Kolkata
Summary
Meticulous and thorough Process Associate with vast experience improving company production processes. Skilled at detecting production defects and assessing overall product quality to optimise efficiency, profits and clients, customer satisfaction with the proficient leadership skill .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Wipro Technologies Limited
Kolkata
01.2021 - 01.2024
- Performed in-depth process reviews, analyses and evaluations to aid continual evolution and growth.
- Compiled process reports to analyse and drive improvements across operations.
- Delivered high-value projects by harnessing strategic planning and resource management skills.
- Presented reports and solutions to clients and management team members with compelling communication style.
- Identified production flaws, conducted root cause analysis and worked on quality assurance to resolve issues.
- Created and maintained spreadsheets using Excel.
- Generated reports using Microsoft Excel spreadsheets.
Process Associate
Teleperformance India
Kolkata
01.2020 - 11.2020
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
Customer Service Representative
Aegis Limited Kolkata
Kolkata
06.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Commerce - Accounting and Finance
University Of Calcutta
Kolkata2020
Skills
- Bid leadership
- Technology optioneering
- Improvement methodology application
- Methodical
- Analytical problem-solving
- Relationship management
- Documentation
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of production growth.
- Recognised by management for professional behaviours, leading to increased Production and Quality percentage.
Certification
- AON Leadsmart Level 1 Leadership Training certified.
- SAP Simplified for absolute beginners certified.
- HRM certified Via UDEMY.
Timeline
Senior Process Associate
Wipro Technologies Limited
01.2021 - 01.2024
Process Associate
Teleperformance India
01.2020 - 11.2020
Customer Service Representative
Aegis Limited Kolkata
06.2019 - 01.2020
Bachelor of Commerce - Accounting and Finance
University Of Calcutta
- AON Leadsmart Level 1 Leadership Training certified.
- SAP Simplified for absolute beginners certified.
- HRM certified Via UDEMY.
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